Full-Time

Medical Assistant

Posted on 12/2/2025

Beth Israel Lahey Health

Beth Israel Lahey Health

10,001+ employees

Integrated health system delivering care, education

Compensation Overview

$21 - $28.26/hr

Burlington, MA, USA

Remote

Remote position.

Category
Medical, Clinical & Veterinary (1)
Requirements
  • Education: High School Diploma or equivalent required, and: 1) Graduate of an Accredited Medical Assistant program OR 2) Has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) OR 3) 5 years experience working as an MA
  • Achieves and maintains Basic Life Support (BLS) certification through American Heart Association, within 90 days of hire
  • Strong interpersonal and customer service skills
  • Knowledge of medical terminology
  • Must possess strong problem solving abilities and analytical skills to ensure patient's needs are met
  • Must possess basic computer skills
  • Utilizes critical thinking and good judgement in performance of tasks
  • Must possess good organizational skills and the ability to multitask
  • Epic and Primary Care experience strongly preferred
Responsibilities
  • Assist in the delivery of high quality and safe clinical care
  • Assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of training and applicable to the kind of practice and patient population
  • Organize work to enhance patient satisfaction and provider efficiency
  • Collaborate with providers for daily needs and schedule coordination by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit
  • Keep visits running on time, communicate delays with patients, manage same-day schedule additions
  • Ensure exam rooms are properly supplied and provide support for patient forms completion
  • Follow and sustain all workflows, standard work, policies, and procedures
  • Collaborate with physician(s), other health care providers, ambulatory support staff within the department and with other disciplines to deliver patient care
  • Take patient vital signs and document medical history in the EMR system
  • Provide patients and families medical information to achieve positive patient satisfaction
Desired Qualifications
  • Epic and Primary Care experience strongly preferred
  • Remote position
  • 40 hours full-time and 2 Saturdays per month
Beth Israel Lahey Health

Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • 74% of physicians reduce after-hours work, cutting burnout and turnover costs.
  • 82% experience reduced cognitive load, boosting clinical outcomes and satisfaction.
  • Heidi's scale supports 2 million weekly consults in 110 languages globally.

What critics are saying

  • Heidi rollout displaces internal transcription staff, forcing layoffs in 3-6 months.
  • Competitors like Mass General Brigham adopt Heidi, eroding BILH retention in 12 months.
  • OCR scrutiny on AI hallucinations triggers HIPAA fines and tool decommissioning in 12-24 months.

What makes Beth Israel Lahey Health unique

  • BILH rolls out Heidi's ambient AI scribing to 6,000 providers across 14 hospitals.
  • Heidi achieves 89% satisfaction in note quality and 88% accuracy on complex terms.
  • 90% of trial physicians report more eye contact and presence with patients.

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