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Technical Account Analyst Intern
Posted on 1/18/2022
Chicago, IL, USA • Omaha, NE, USA
Experience Level
Desired Skills
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  • Be comfortable with change, particularly supporting an evolving product suite
  • Possess a desire to be a Customer Champion though customer empathy and advocacy
  • Enjoys solving complex technical challenges that may be required to get PayPal products and services to work end-to-end in our Partners environments
  • Demonstrates their expertise in applying consultative methodologies and techniques to uncover potential new opportunities
  • Has strong understanding of PayPal products and services and the competitive landscape
  • Is a well-organized, self-motivated individual
  • Advocate for customer needs in order to overcome adoption blockers and drive new feature development with Product. Lead across multiple work streams and teams to maintain customer momentum
  • Works directly with Partners and internal teams on post integration issues to provide technical support, consulting, and best practices
  • Installation and configuration of payment APIs, and commerce products
  • Identifies irregularities in functionality and unexpected behaviors with PayPal products and services
  • Develops in-depth technical documents for distribution to PayPal merchants
  • Ability to diagnose and identify issues with APIs, Code, Services, and Network connectivity
  • Ability to analyze a merchants business and identify opportunities for improvements and growth
  • Conducts test scenarios for technical issues with code, software, hardware, devices and endpoints
  • Communicates major technical issues to merchants in your portfolio
  • Identifies irregularities in functionality and unexpected behaviors with PayPal products and services
  • Participates in the development of tools, systems and processes to improve product supportability
Desired Qualifications
  • Studying towards a Bachelors Degree
  • Experience in solution engineering or Technical management preferred
  • Working knowledge of web technologies including JavaScript, HTTP, HTML, JSON, etc
  • Hands-on experience in C, C++, PHP or Java required
  • Troubleshooting experience with SOAP and REST environment needed
  • Experience with Web Services, SOAP, REST
  • Understanding of basic SQL Commands
  • Solid Understanding of Firewalls, proxy, HTTP Errors, server side errors, TCP/IP

10,001+ employees

Platform for online money transfers
Company mission
PayPal is committed to our mission to democratize financial services for people all over the world. The company operates a global payments platform to help create a worldwide network of good.
  • A Stanford Navigator helps employees research providers and health conditions, and make informed decisions about health care
  • Advance Medical is available for all employees who are looking for a world-class specialist to provide an expert medical opinion for treatment plans
  • Stock Purchase Plans
  • Retirement Savings and Pension Plans
  • Stock Awards
  • Life Insurance and Disability Benefits
  • Paid Time Off
  • Four Weeks Paid Sabbatical for every Five Years of Service
  • Educational and Professional Development benefits
  • Matching Gifts & Volunteerism Opportunities
  • Matching Gifts
  • Skills-Based Volunteering
  • Green Teams
  • GIVE Teams
Company Values
  • Inclusion - Respect and value uniqueness and diversity of thought. We’re talking everyone, everywhere, at all times, regardless of background, level or circumstance. Ideas are richer and execution is stronger when everyone feels included.
  • Innovation - Create amazing experiences for our customers – whether merchant, consumer or the PayPal community. Think differently, look end-to-end and practice empathy by putting yourself in our customers’ shoes.
  • Collaboration - Work as a team, drive ownership and accountability, make decisions and get results. Foster trust, have integrity, champion each other and have each others’ backs. Eradicate silos and win as a team.
  • Wellness - Care for and actively support each other’s well-being. Create a super energizing workplace that brings out the best in our employees by nourishing our mental, physical and emotional balance.