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Customer Success Specialist
Posted on 8/24/2022
INACTIVE
Locations
Remote • Arizona, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Salesforce
Requirements
  • Bachelors Degree preferred
  • 1+ years experience in Customer Success, Client Services, or equivalent role
  • Experience with Salesforce or other CRM platforms
  • Basic knowledge of Excel
  • Working understanding of Microsoft Office suite of products
Responsibilities
  • Establish a trusted strategic advisor relationship with assigned clients and drive continued value of our products and services
  • Act as a client consultant focusing on increasing product adoption, ensuring retention and improving satisfaction
  • Work with clients to establish critical goals and other key performance indicators (KPI's)
  • Work to identify growth opportunities and develop up-sell opportunities
  • Partner with various internal stakeholders to advocate customer needs
  • Manage client reporting that provides value to your assigned clients
  • Resolve customer issues
  • Analyze and effectively communicate results and insights internally and externally
  • Manage projects/initiatives from concept to launch
Madison Logic

201-500 employees

Account-based marketing platform solutions
Company Overview
Madison Logic is on a mission to change B2B marketing. Helping bring sales and marketing together with integrated buyer insights and Journey Acceleration to make every interaction meaningful.
Benefits
  • Health insurance - Insurance plans that meet the needs of you and your family, with generous contributions.
  • Mental health - Access to Employee Assistance Programs and wellness benefits.
  • Retirement benefits - 401k (US) and Pension (international) plans with a generous annual employer match.
  • Educational benefits - Educational reimbursement (global) and employer-paid student loan contributions (US).
  • Professional development - Global mobility program and access to LinkedIn Learning materials.
  • Employee recognition - Receive points each month and recognize peers for a job well done!
  • Monthly allowance - Monthly allowance valued at $50 per month to redeem in gift cards or cash.
  • Anniversary rewards - Get rewarded each year for your anniversary at Madison Logic.
  • Paid time off - Flex days, volunteer days, and generous PTO.
  • Flexible or remote work - Work from home or create a hybrid schedule if you are near an office location.
Company Values
  • #TEAM - Win together. One vision.
  • #OWNIT - Take responsibility. Be accountable.
  • #RESPECTRespect customers. Respect each other.
  • #EXCEL - Think big. Innovate.
  • #EMPOWER - Hire the best. Trust the best.