Full-Time
Regional Manager of Customer Success
Megaport
501-1,000 employees
Subscription-based network connectivity to cloud services
No salary listed
London, UK
Remote
 Customer Experience & Support (1) |
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- 3-5+ years of experience in customer success, account management, or sales, with at least 2 years in a leadership or team lead capacity
- Experience managing a team in a fast-paced, tech-driven environment (cloud, SaaS, networking preferred)
- Proven ability to deliver results in customer retention and account growth
- Strong coaching and people management skills with a passion for developing talent
- Confident in using customer data and health metrics to drive decisions and prioritize actions
- Excellent organizational, communication, and interpersonal skills
- Comfortable managing competing priorities and adapting to change
- Bachelor’s degree in Business, Marketing, correlated field (or equivalent experience)
- Lead, coach, and develop a high-performing team of Customer Success Managers to enhance their skills and performance
- Conduct regular 1:1s, provide ongoing feedback, mentorship, and support professional development
- Create a team culture focused on collaboration, accountability, and customer outcomes
- Drive retention through proactive engagement strategies (Account Reviews), success planning, and health monitoring
- Partner with CSMs to identify and mitigate churn early risks, leveraging data tools like Salesforce and Power BI to capture customer intelligence
- Support your team in addressing customer needs and ensuring high satisfaction across interactions
- Guide your team to uncover upsell and cross-sell opportunities within existing accounts, building successful campaigns
- Provide oversight and strategic input on account plans and QBRs
- Collaborate with Sales Executives to align on account strategy and ensure long-term growth
- Ensure consistent execution of key Customer Success processes (onboarding, renewals, reviews)
- Track and report on team KPIs, including retention, expansion pipeline, customer health, and engagement
- Ensure each new customer follows a formal onboarding process, with key milestones and activities documented in Salesforce to enable transparency, knowledge transfer, and consistent customer experience across the team.
- Work closely with Sales, Solutions Architecture, Support, Engineering, Legal, Finance, and Product teams to deliver a seamless customer experience
- Represent your team’s insights and feedback in internal discussions to shape product and process improvements
- Act as an advocate for the voice of the customer by sharing feedback and usage trends with Product and Strategy teams
- Ensure your team is capturing key insights during customer engagement to support continuous improvement
Megaport provides Network as a Service (NaaS) by offering on-demand, scalable network connectivity that links enterprises to major cloud providers. Its products—Megaport Virtual Edge, Megaport Cloud Router, and Data Centre Interconnect—let customers spin up and manage network connections via a cloud-centric, subscription-based model without needing extensive physical infrastructure. Connections to cloud services such as AWS, Azure, Google Cloud, Alibaba, SAP, and others are established through an API-driven platform, enabling flexible bandwidth, pay-as-you-go pricing, and centralized control across a global data center footprint. Unlike traditional networking, Megaport emphasizes a broad ecosystem, global reach, and easy provisioning to help businesses move workloads to multi-cloud or hybrid environments efficiently. The company’s goal is to simplify and accelerate how organizations connect to cloud services, delivering reliable, scalable, and easily managed networking solutions.
Company Size
501-1,000
Company Stage
IPO
Headquarters
Brisbane, Australia
Founded
2013
Simplify's Take
What believers are saying
- AI infrastructure demand drives Latitude.sh compute ARR 31% to $58.7M, excluding $25.1M contract.
- Network ARR grew 23% YoY to $272M; India expansion and 400G upgrades accelerate growth.
- WinDC partnership monetizes $2B stranded renewable energy for global AI workloads via connectivity.
What critics are saying
- Equinix Fabric erodes NaaS market share with 260+ data centers and integrated cloud on-ramps.
- Latitude.sh integration fails; cultural clashes trigger $100M+ write-down on $300M acquisition.
- CoreWeave's vertically integrated GPU networking bypasses Cloud Router, diverting hyperscaler AI workloads.
What makes Megaport unique
- Global SDN platform connects 3,000+ customers across 1,100+ data centers in 30 countries.
- Latitude.sh acquisition adds on-demand compute with 31% ARR growth to network services.
- Fabric-native DDoS protection deploys in 60 seconds without external routing latency.
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Your Connections
People at Megaport who can refer or advise you
Benefits
Flexible Working Environments
Birthday Leave
Generous study and training allowance
5 days paid study leave
Health and wellness program
Wellness Program
Remote Work Options
Hybrid Work Options
Paid Vacation
Paid Sick Leave
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Childcare Support
Stock Options
Company Equity
401(k) Retirement Plan
401(k) Company Match
Performance Bonus
Profit Sharing
Conference Attendance Budget
Professional Development Budget
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Wellness Program
Gym Membership
Phone/Internet Stipend
Home Office Stipend
Relocation Assistance
Employee Discounts
Employee Referral Bonus
Celebrated success with Legend and Kudos awards
Meal Benefits
Commuter Benefits
Legal Services
Parental Leave
Company News
Could these ASX stocks make you rich in the long term? Volatile markets can create outsized opportunity in a handful of fast growing, well executing ASX names. This blog looks at two such companies whose accelerating earnings power and positioning could materially shift their long term wealth creation potential. Megaport Limited (ASX: MP1). Megaport Limited (ASX: MP1) is in developing Network-as-a-Service (NaaS) solutions through its global Software Defined Network which enables businesses to connect rapidly to cloud services via an intuitive portal and open API. It offers agile networking that cuts costs and accelerates market entry compared to legacy systems. Recent catalysts underscore strong momentum. In FY25, Annual Recurring Revenue has surged by 20% to reach $243.8M with revenue up 16% to $227.1 M and net cash rising 43% to $87.8M. ARR has accelerated further into FY26, reaching $260.1 in October (22% YoY growth), fueled by network expansion to 1,000 data centers, 400G backbone upgrades and innovations like the AI Exchange and Financial Services Exchange. The company has completed its acquisition of Latitude.sh, adding scalable Compute-as-a-Service for high-performance CPU/GPU workloads which positions Megaport to capture AI inference and training demand while expanding into markets like India. These developments de-risk operations and tap explosive AI/cloud growth which enhances customer lifetime value (up 50% to $2.1B) and per-customer ARR (up 10%). Megaport's automation-first DNA and global scale signal substantial upside potential. SiteMinder Limited (ASX: SDR). SiteMinder Limited (ASX: SDR) operates a leading hotel distribution and revenue platform. The company provides its Smart Platform "Revenue Flight Deck" to more than 50,000 hoteliers globally and powering over $85b in annual reservation value. SiteMinder has combined growth with profitability. Over the last three years, revenue has grown at a compound rate above 22% on a constant currency, organic basis, while underlying free cash flow has swung from a $35M outflow to a $4.7M inflow and underlying EBITDA has improved from a $22.4M loss to a $14.3M profit. ARR growth has accelerated to 27.2% in FY25 which was supported by record customer additions and rising adoption of Smart Platform initiatives such as Smart Distribution, Channels Plus and Dynamic Revenue Plus, which deepen product penetration and lift ARPU over time. Management believes that there is a significant upside as customers are adopting more products. SiteMinder captures roughly 0.3% of the $85B gross booking value it facilitates, with a path to more than 1.5% at full suite adoption, implying a multiple expansion in revenue potential from its existing base alone as hotels consolidate more of their revenue stack onto the platform. ASX Stock research & recommendations - 7-day free trial. * Stock of the week report * Daily Analysis Report * No credit card required
WinDC has partnered with Megaport to connect its renewable-powered AI facilities to Megaport's global Network as a Service platform. The partnership aims to convert $2 billion in stranded renewable energy into clean AI capacity for Australia. WinDC deploys modular, high-density compute directly at solar, wind or hydro generation sites, addressing renewable curtailment. AEMO forecasts that new solar farms in Victoria and South Australia could face curtailment rates up to 65% by 2027. Megaport's connectivity enables WinDC customers to run AI workloads on renewable power whilst maintaining secure links to cloud providers and enterprise networks. WinDC claims its infrastructure deploys eight times faster and costs 50% less than traditional data centres. The first WinDC portable data centres arrive in Australia in early 2026.
WinDC partners with Megaport for AI factory connectivity boost. WinDC customers will be able to run AI workloads via renewable energy while maintaining secure, low-latency links. WinDC has signed a strategic partnership with Megaport to connect its AI Factories to the cloud connectivity provider's global Network as a service platform provider. According to WinDC the partnership will provide organisations from Australia and internationally with high-density AI compute deployed at renewable generation sites. With the integration of Megaport's private, high-speed global connectivity fabric, WinDC's customers will be able to run AI workloads via renewable energy while maintaining secure, low-latency links to cloud providers, enterprise networks and international markets. As previously mentioned by ARN last month, the operator's AI Factories are factory-built ISO container delivering 100 kW to 1.6 MW of critical IT load with GPU or CPU dense configurations featuring integrated liquid cooling, N+1 power and cooling, deployable by truck, rail or ship. Connectivity options include fibre, Starlink or 5G, enabling reliable backhaul to cloud or enterprise networks. "WinDC is addressing an urgent and legitimate gap in Australia's digital infrastructure," said Michael Reid, CEO of Megaport. "They are turning stranded renewable energy into usable AI compute. "By connecting WinDC to our global platform, we are making that capability available to thousands of organisations worldwide and giving Australia the opportunity to export clean, sovereign AI. It is an exciting step forward for Australia's AI ambitions." Meanwhile, WinDC founder and CEO Andrew Sjoquist stated Australia can't be an AI leader without taking a new approach to infrastructure. "WinDC delivers the compute at the source of clean power. Megaport delivers the connectivity that makes it accessible everywhere," he said. "Together, we provide a scalable pathway for organisations to run advanced AI workloads on renewable energy, independent of grid congestion or urban infrastructure constraints." The first of WinDC's portable data centres are set to arrive in Australia in early 2026.
Telehouse Canada partners with Megaport for cloud connectivity. Telehouse Canada, a data center service provider, has partnered with network-as-a-service (NaaS) firm Megaport. The partnership is expected to enhance cross-border collaboration and bring advanced cloud connectivity capabilities to organizations in Telehouse Canada's digital ecosystem. Megaport's global network comprises more than 280 cloud on-ramps and more than 300 service providers, officials said. Organizations within Telehouse Canada's ecosystem can now build flexible, high-performance network architectures that support a range of workloads, including hybrid and multi-cloud environments. The Megaport Portal is accessible from all Telehouse Canada data centers, allowing businesses to establish private connections to global locations across the regions where Megaport operates, officials said. Via Megaport's global platform, organizations can access a range of connectivity services, including Megaport Cloud Routers for direct data transfer between multiple clouds, while API integration automates the deployment and management of scalable services, officials said. "This partnership exemplifies the commitment Telehouse Canada and Megaport have to providing quality and efficient connectivity solutions," said Atsushi Kubo, president and CEO of Telehouse Canada. "We're proud to deliver more than colocation; we're also enabling a highly interconnected ecosystem that empowers businesses to grow within our data center campus. Telehouse Canada customers gain on-demand access to global services that simplify complexity and accelerate growth through Megaport's platform." Organizations can also access Megaport's AI Exchange, a global platform that enables integration and access to GPUaaS providers, neoclouds, third-party AI models, storage and compute. "Organizations are operating across more complex environments, where connectivity and compute need to work together seamlessly," said Michael Reid, CEO of Megaport. "Working closely with Telehouse Canada allows us to extend that capability into a strong local ecosystem, giving organizations the foundations they need to support advanced workloads today and adapt as requirements evolve." Telehouse Canada is a subsidiary of the KDDI Group.
Megaport has completed its Share Purchase Plan, raising approximately $18.2 million. The company issued around 1.4 million new shares to eligible shareholders at $13.06 each, representing a 2.5% discount to the five-day volume-weighted average price. The SPP follows a $200 million fully underwritten institutional placement announced in November. Megaport provides elastic interconnection services through its global platform, enabling businesses to rapidly connect their networks to services and other networks.