Full-Time
Technical Account Manager
UK
Confirmed live in the last 24 hours
Kong
501-1,000 employees
API management and connectivity solutions provider
Junior, Mid
Remote in UK
Position is remote within the EMEA region, with a focus on the UK.
- Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong
- Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques
- Have passion and determination about our technology and our customers
- Be a self starter with strong organizational skills to drive effective customer outcomes
- Have a good understanding of complex technology environments
- Have great self awareness and strong communication skills
- Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies
- Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
- Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why
- Working with Sales and Product teams to ensure our customers are getting the most out of the solution
- Help innovate our tooling and processes to make you and your team more efficient
- Work on innovative and cutting edge customer projects
- Learning our products and technologies, taking that knowledge and applying it to real world usage
- Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company
Kong specializes in managing and connecting APIs, which are tools that allow different software applications to communicate. Its main product, the Kong Gateway, is a fast and flexible API gateway that efficiently handles API traffic, supporting up to 50,000 transactions per second per node. Additionally, Kong offers Kong Konnect, a SaaS platform for API management, and Kong Mesh, which helps manage microservices—small services that work together in larger applications. Kong serves a wide range of clients, from startups to large enterprises, across various industries like finance and healthcare. What sets Kong apart from competitors is its combination of open-source technology and enterprise solutions, allowing businesses to access core features for free while offering premium services for those needing more support. The goal of Kong is to enhance developer productivity, improve security, and optimize performance for businesses using cloud-native architectures.
Company Stage
Series E
Total Funding
$334.7M
Headquarters
San Francisco, California
Founded
2017
6 month growth
↑ 9%1 year growth
↑ 16%2 year growth
↑ 17%
Simplify's Take
What believers are saying
- Kong's recent executive hires, including a Chief People Officer, Chief Revenue Officer, and Chief Customer Officer, indicate a strong focus on scaling and enhancing customer and employee experiences.
- The launch of Kong Konnect Dedicated Cloud Gateways on AWS simplifies API management with zero downtime and one-click deployment, enhancing user experience and operational efficiency.
- Kong's open-source initiatives, such as the Kong Gateway Operator for Kubernetes, continue to foster community engagement and innovation.
What critics are saying
- The rapid growth and scaling efforts may lead to operational challenges and integration issues.
- The competitive landscape in API management is intense, with major players like Google and Amazon posing significant threats.
What makes Kong unique
- Kong's combination of open-source and enterprise-grade solutions offers flexibility and scalability that many competitors lack.
- The Kong Gateway's ability to handle up to 50,000 transactions per second per node sets a high-performance benchmark in the API management industry.
- Kong's focus on cloud-native environments and Kubernetes-native management positions it as a leader in modern API connectivity solutions.
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Benefits
Weekly Donut Chats
Home Office Stipend
Flexible Time Off & Dedicated Unplug Days
Virtual Events