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Full-Time

Senior Product Manager

Customer Portal

Posted on 10/1/2024

LightForce

LightForce

201-500 employees

Custom 3D printed orthodontic tools and software

Healthcare
Biotechnology

Senior, Expert

Burlington, MA, USA

Hybrid based in Burlington or Wilmington, Massachusetts.

Category
Product Management
Product
Required Skills
Agile
Sales
Communications
Management
Marketing
Data Analysis
Requirements
  • Minimum 7+ years of product management experience managing complex SaaS platforms, customer portals, or billing systems.
  • Experience managing cross-functional teams including engineering, sales, and customer success, with a track record of delivering enterprise-level solutions.
  • Experience with distributed teams, working across multiple time zones and cultures.
  • Customer-facing product expertise in industries such as healthcare, SaaS, or fintech.
  • Technical aptitude, with experience guiding engineering teams on complex systems and integrations.
  • Proficiency in Agile methodologies, with a strong ability to manage sprints, backlogs, and cross-team collaboration.
  • Strong communication skills to coordinate between global teams, including Estonia and the U.S.
Responsibilities
  • Manage billing, pricing, and payment configurations, including complex promotional and incentive-based pricing structures.
  • Oversee user administration, ensuring secure, multi-channel role and permission management for internal and external users.
  • Maintain account hierarchy and shipping details for varied user and ownership models, supporting seamless communication and billing.
  • Drive third-party data integrations to support sales teams and ensure data accuracy across systems.
  • Lead efforts to improve visibility into customer onboarding, offering real-time guidance and reminders to ensure a smooth journey.
  • Build performance analytics to display product/service usage data, helping customers optimize their workflows and outcomes.
  • Develop and manage the central hub for service communication, facilitating efficient interactions between customers and internal support teams.
  • Provide access to critical resources, including case management preferences, marketing tools, and educational materials to enhance customer experiences.

LightForce Orthodontics specializes in creating customized orthodontic tools using 3D printing technology. Their main products include brackets, Indirect Bonding (IDB) trays, and custom buccal tubes, all designed to fit the unique anatomy and bite of each patient. This customization enhances treatment efficiency and minimizes the need for adjustments during orthodontic care. LightForce supports orthodontists with its digital platform, LightPlan, which allows them to create and manage treatment plans online without needing additional software. This streamlined process helps orthodontists provide precise and faster treatment options, leading to better patient outcomes. Unlike competitors, LightForce focuses on fully personalized tools and a user-friendly digital experience, aiming to improve clinical efficiency and reduce appointment times. The company's goal is to enhance the standard of care in orthodontics through advanced technology and tailored solutions.

Company Stage

Series D

Total Funding

$151.9M

Headquarters

Burlington, Massachusetts

Founded

2015

Growth & Insights
Headcount

6 month growth

12%

1 year growth

12%

2 year growth

12%
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Simplify's Take

What believers are saying

  • The recent $80 million Series D funding round provides substantial capital for further innovation and expansion.
  • The addition of a new CFO, Gene Fetisov, brings experienced financial leadership to support the company's growth trajectory.
  • LightForce's unique 3D printed braces and digital platform can significantly improve treatment times and clinical outcomes, making it an attractive option for orthodontists.

What critics are saying

  • The orthodontic market is highly specialized, and LightForce must continuously innovate to maintain its competitive edge.
  • Rapid expansion and scaling of production facilities could lead to operational challenges and quality control issues.

What makes LightForce unique

  • LightForce Orthodontics leverages 3D printing technology to create fully customized orthodontic tools, setting it apart from traditional orthodontic solutions.
  • The company's digital platform, LightPlan, allows for seamless treatment planning and adjustments, enhancing clinical efficiency and patient outcomes.
  • LightForce's focus on personalized, patient-specific tools reduces the need for time-consuming adjustments, offering a significant advantage over generic orthodontic products.