Full-Time

Senior Product Manager

Customer Portal

Confirmed live in the last 24 hours

LightForce

LightForce

201-500 employees

Personalized 3D printed orthodontic solutions

Enterprise Software
Healthcare

Senior

Burlington, MA, USA

Hybrid based in Burlington or Wilmington, Massachusetts.

Category
Product Management
Product
Required Skills
Agile
Product Management
Requirements
  • Minimum 7+ years of product management experience managing complex SaaS platforms, customer portals, or billing systems.
  • Experience managing cross-functional teams including engineering, sales, and customer success, with a track record of delivering enterprise-level solutions.
  • Experience with distributed teams, working across multiple time zones and cultures.
  • Customer-facing product expertise in industries such as healthcare, SaaS, or fintech.
  • Technical aptitude, with experience guiding engineering teams on complex systems and integrations.
  • Proficiency in Agile methodologies, with a strong ability to manage sprints, backlogs, and cross-team collaboration.
  • Strong communication skills to coordinate between global teams, including Estonia and the U.S.
Responsibilities
  • Manage billing, pricing, and payment configurations, including complex promotional and incentive-based pricing structures.
  • Oversee user administration, ensuring secure, multi-channel role and permission management for internal and external users.
  • Maintain account hierarchy and shipping details for varied user and ownership models, supporting seamless communication and billing.
  • Drive third-party data integrations to support sales teams and ensure data accuracy across systems.
  • Lead efforts to improve visibility into customer onboarding, offering real-time guidance and reminders to ensure a smooth journey.
  • Build performance analytics to display product/service usage data, helping customers optimize their workflows and outcomes.
  • Develop and manage the central hub for service communication, facilitating efficient interactions between customers and internal support teams.
  • Provide access to critical resources, including case management preferences, marketing tools, and educational materials to enhance customer experiences.
  • Develop in-app capabilities to enhance customer onboarding and accelerate product adoption.
  • Evolve billing and pricing systems to support advanced packaging and promotional pricing structures that increase adoption and utilization.
  • Streamline internal processes and reduce costs associated with managing complex customer pricing schemas.
  • Expand portal capabilities to support international operations in 10+ countries, including payment, billing, and localization needs.
  • Rationalize account hierarchies to reflect real-world doctor-patient relationships across various practice models.
  • Create gamified interfaces to boost customer engagement and utilization, reducing reliance on sales reps and support teams.

LightForce Orthodontics offers personalized orthodontic solutions, focusing on 3D printed braces that are custom-made to fit each patient's teeth. They also provide Indirect Bonding (IDB) trays, known as LightTrays, which allow for quick and accurate bonding of braces without taking up the orthodontist's time. Their web-based platform, LightPlan, enables clinicians to efficiently create and manage treatment plans. LightForce stands out from competitors by emphasizing fully personalized products and streamlined processes, aiming to improve the orthodontic experience for both patients and providers.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$195.1M

Headquarters

Burlington, Massachusetts

Founded

2015

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

2%

2 year growth

141%
Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $80 million in Series D funding, boosting growth potential.
  • Growing digital dentistry market supports demand for 3D printed braces.
  • AI integration in orthodontics complements LightForce's personalized solutions.

What critics are saying

  • Increased competition from companies adopting 3D printing technology.
  • Potential patent disputes in the 3D printed orthodontics space.
  • Supply chain vulnerabilities could impact production timelines and costs.

What makes LightForce unique

  • LightForce offers the first fully personalized 3D-printed orthodontic bracket system.
  • Their web-based platform, LightPlan, allows for easy treatment plan adjustments.
  • LightForce's proprietary IDB trays enable quick and accurate bracket bonding.

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