Business Development Executive

About Centific

At Centific, people are at the center of our culture.We constantly seek out opportunities for people to enhance their skills,

and emphasize work-life balance for all our employees.We believe that competition can bring out the very best in people

– from our annual creative film and speech contests to our weekly office game tournaments,we mix work and play to engage our people and help our clients succeed.

About Job

Job Description:

We are seeking a highly motivated and self-organized Customer Success Manager to join our dynamic team and drive the adoption of our Supply Chain Visibility Platform. In this role, you will focus on engaging with post-sales customers, promoting the transition from legacy visibility platforms to our latest solutions, and delivering a superior customer experience.

As a key player in our organization, you will be responsible for the entire customer onboarding cycle, from analyzing the existing platforms to demonstrating the benefits of our new solutions to ensuring a smooth transition for customers during the migration and onboarding. You will collaborate closely with Product Management, Customer Success, and technical teams to drive customer engagement and satisfaction.

Key Responsibilities:

Platform Analysis & Comparison:

• Conduct a detailed analysis of current legacy visibility platforms and present the superior features and benefits of the new Supply Chain Visibility Platform.
• Highlight the unique value propositions of the new platform, emphasizing how it addresses customer pain points and enhances visibility for placing orders, searching for inventory, and viewing orders.

Upsell and Expand Relationships:

• Engage with UPS Post Sales customers to promote the latest visibility platform and demonstrate its enhanced capabilities.
• Develop strategies to upsell and cross-sell within existing customer accounts by identifying additional business needs and aligning them with platform features.

Product Demonstration and Feedback Collection:

• Deliver engaging and informative product demos to potential and existing customers, clearly showcasing the platform’s functionality and benefits.
• Gather customer feedback during and after demos, ensuring key insights are captured and communicated to the Product Management team for future product improvements.

Pricing and Negotiation:

• Ensure the customer fully understands the pricing structure and value of the Supply Chain platform.

Success Planning & Customer Roadmap:

• Work closely with the customer to develop a Success Plan and a roadmap for their transition from the legacy visibility platform to the new platform.
• Outline critical milestones, timelines, and resources required to ensure a successful migration.

Customer Onboarding and Training:

• Lead and execute comprehensive onboarding plans to ensure that customers are set up for success from day one of their platform use.
• Provide hands-on training to end users, empowering them to fully leverage the capabilities of the new visibility platform to improve supply chain visibility and operational efficiency.

Cross-functional Collaboration:

• Work closely with Product Managers to ensure customer feedback is incorporated into ongoing product development.
• Collaborate with Customer Success, Engineering, and Support Teams to address any technical challenges or customer concerns that may arise during the onboarding phase.

Self-Organization and Decision Making:

• Take initiative to independently manage your onboarding pipeline, prioritize tasks, and make informed decisions to drive customer success and meet target dates.
• Demonstrate an ability to self-organize, work with minimal supervision, and make critical decisions that align with business goals and customer needs.

Required Skills & Qualifications:

• 5+ years of experience in software sales, preferably in the logistics, supply chain, or SaaS industry.
• Proven track record of upselling and cross-selling software products or platforms, ideally in a B2B setting.
• Strong understanding of Supply Chain visibility platforms and familiarity with post-sales logistics solutions.
• Excellent communication and presentation skills, with experience in conducting product demos and training sessions.
• Ability to engage with customers, collect actionable feedback, and work closely with Product Managers for continuous product improvement.
• Demonstrated ability to independently manage customer accounts, plan onboarding processes, and ensure smooth transitions.
• A self-starter who is highly organized and capable of working in a fast-paced environment with minimal supervision.
• Strong analytical skills with the ability to conduct platform analysis and communicate the benefits of new technologies to customers.
• A bachelor's degree in Business, Sales, or a related field is preferred.

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.