Usage Analyst
Confirmed live in the last 24 hours
Loyal Health

51-200 employees

AI-driven digital patient experience platform
Company Overview
Loyal is on a mission to allow health systems to connect with their patients, guide them to the appropriate care, and empower them to be healthier individuals. Loyal offers end-to-end digital and AI-powered solutions spanning the entirety of the patient journey, Loyal is the preferred software solution for improved care utilization among the nation's leading health systems and hospitals.
Remote in USA
Experience Level
Desired Skills
Data Analysis
Data Science
Power BI
AI & Machine Learning
Data & Analytics
  • Bachelor's degree in a quantitative discipline (i.e., Data Science, Computer Science, Mathematics, Statistics, Engineering, Economics, Analytics, etc.) or equivalent work experience is required
  • 2+ years of experience working in a Data Analyst, Business Intelligence, Database Report Writer, or related role is required
  • Experience working in a Relational Database is required
  • Proficiency with SQL (joins, window functions, CTEs) and knowledge of database structures, query languages, and relationships between entities is required
  • Experience with Python (API requests, pandas, etc.) is required
  • Experience building automated dashboards and data visualizations using tools (Power BI, Google Data Studio, Tableau, etc.) is required
  • Experience with Google Workspace (formerly known as Google Apps or G Suite) is required. Experience utilizing tools such as Docs, Sheets, Slides, etc. is required
  • Intermediate proficiency with Excel/Google Sheets (i.e., VLOOKUP's, pivot tables, etc.) is required
  • Experience with manipulating and analyzing data to solve business problems and recommend decisions is required
  • Ability to balance multiple priorities for multiple clients is required
  • Experience working in or with the Healthcare industry and familiarity with Artificial Intelligence is preferred
  • Experience working within a software-as-a-service (SaaS) company is preferred
  • Experience working within a high growth and/or ambiguous environment, with proven experience to be dynamic is preferred
  • This is a remote role
  • Establishes reporting metrics across all of Loyal's existing and future products
  • Manages the creation and maintenance of customer usage reports
  • Works cross-functionally with internal and customer stakeholders to pull custom reports as needed for case studies, ROI models, business cases, annual reviews, etc
  • Analyzes data against KPIs to find actionable insights, trends, and red flags for our customers
  • Runs complex queries in Loyal's databases to pull, sort, and filter data
  • Creates reports and dashboards in Loyal's data visualization tool (utilizing other tools such as Google Data Studio, Power BI, etc.)
  • Automates tasks/processes to streamline monthly reporting efforts
  • Provides customer feedback to Loyal's Product and Design teams on reporting functionality within the platform