Sales Operations Analyst – Sr

About Us:

The overall goal of this job is to enable and optimize sales team execution, productivity and performance  through real time sales/product report generation and analysis, ROI calculations for customer contract negotiations, while aligning cross-functionally to collaborate on initiatives and projects to shorten the sales cycle.  This role will develop data-driven strategies to drive sales team performance.  Areas of focus are: analysis of market, competition and trends, generating insights to support decision-making and the achievement of the company's commercial objectives. Will often provide analysis on customer purchasing patterns, customer segmentation and generate insights on customer product mix and enhancements, in effort to support the continued growth and profitability of the Eye Care Professional and Retail channels. The Senior Business Analyst will be responsible for seeking approvals on West ECP/Retail custom and strategic contract requests, and providing auditing/reporting support for analyzing ROI and custom contract compliance. This individual is also responsible for creating win-win relationships with customers and internal partners as this is the cornerstone for delivering the Carl Zeiss Vision (CZV) promise of world class optical products and services. 

Sound Interesting? Here's what you'll do:

• Utilize tools such as Essbase and Power BI to generate periodic and ad-hoc reports to analyze customer purchasing patterns, customer segmentation and generate insights on customer product mix and enhancements, to support continued growth and profitability of the ECP channel.

• Analyze performance indicators (KPIs), customer behavior, and market trends to recommend strategic actions.

• Create reports and dashboards to track goals, sales pipeline, and growth opportunities.

• Conduct margin analyses, secure approvals from Senior Management and work with Legal and Sales teams to create custom agreement requests for the company and its customers.

• Track, monitor and report on the status of Buying Group and strategic/custom agreement requests in process, and post activation, providing profitability reviews and reports to Management regularly, to help influence the development of future programs.

• Manage weekly Region-specific calls with Sales teams and Management to uncover areas of growth opportunities and provide business/customer trends and insights to help shorten sales cycle and drive sales growth.

• Create special reports and services using SQL, Access, Excel, Essbase and Power BI, etc.

• Ability to create weekly and monthly reports in both spreadsheet and PowerPoint formats, to support ROI reviews.

• Able to effectively communicate and present findings and results of analysis to senior levels of Management, as needed.

• Participate in project teams to develop / enhance commercial programs and information systems.

• Troubleshoot customer account setup errors and issues, and coordinate with internal resources to correct the issues.

• Prepare content and participate in recurring training sessions for Sales team members, as needed. This includes New Hire trainings, as well as periodic spot trainings on a variety of Sales Operations topics.

• Perform additional responsibilities as required.

Do you qualify?

• BS in Economics, Statistics, Business Info Systems, Finance or related field Minimum 5 years financial analytics/accounting/statistical data analysis

• Must have advanced Excel

• Optical industry experience preferred

• Be able to work independently in a fast-paced environment

• Knowledge of, and familiarity with SAP, SQL, Salesforce, Power BI, etc. desired

• Must have high attention to detail and proven organization / planning / communication skills

• Ability to lead projects and coordinate with other departments

• Possess outstanding interpersonal relationship and communication skills

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
  
This position is eligible for a Performance Bonus. 

ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).