INACTIVE

Full-Time

Technical Lead

Harness

501-1,000 employees

Software delivery platform

Data & Analytics

AI & Machine Learning

Compensation Overview

$131,000 - $164,000Annually

Senior

Dallas, TX, USA

Required Skills

Bash

Kubernetes

Docker

Zendesk

JIRA

Confluence

Splunk

Linux/Unix

Requirements

8+ years of experience as a technical support/escalation resource for enterprises in a similar or related field
Significant experience working with Linux OS
Scripting knowledge (Bash/Shell/JSON/YAML)
Strong knowledge of cloud technologies
Ability to troubleshoot networking issues that may prevent communication between different components
Excellent customer-facing skills and interest in working with customers onsite and remotely
Hands-on experience with Docker, K8S, Helm, and traditional software deployment methods
Familiarity with monitoring tools (e.g., APM) and/or Log Analyzers (e.g., Splunk)
Knowledge of CRM systems (Zendesk, Jira, Confluence)
Good understanding of authentication protocols (SAML/OAuth/LDAP)

Responsibilities

Work as a support team lead, providing incident management and customer problem resolution for our CD product
Troubleshoot issues and collaborate with Engineering (as required) to provide solutions
Team up with the account managers (CSM) to onboard and support our customers
Assist in customer installs and integrations
Provide technical guidance and best practices as the subject matter expert in our product
Help write and maintain our internal and external knowledge base
Advocate customer needs/issues cross-departmentally
Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Paid Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
TGIF-Off program
Remote office stipend
Monthly internet reimbursement
Monthly Food & Beverage Reimbursement Program
#LI-REMOTE

Harness is a high-growth startup that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

POSITION SUMMARY

We’re looking for a highly technical, engineering lead for our Customer Experience organizations who can elegantly simplify complex technical topics. You will represent Harness’ suite of products and execute deep troubleshooting to drive resolution to customer issues as quickly as possible. Provide insightful suggestions for improvements and enhancements that can be executed by-product and development teams.

KEY RESPONSIBILITIES

Work as a support team lead, providing incident management and customer problem resolution for our CD product.
Troubleshoot issues and collaborate with Engineering (as required) to provide solutions
Team up with the account managers (CSM) to onboard and support our customers
Assist in customer installs and integrations
Provide technical guidance and best practices as the subject matter expert in our product
Help write and maintain our internal and external knowledge base
Advocate customer needs/issues cross-departmentally.

ABOUT YOU

8+ years of experience as a technical support/escalation resource for enterprises in a similar or related field
Significant experience working with Linux OS
Scripting knowledge (Bash/Shell/JSON/YAML)
Strong knowledge of cloud technologies
Ability to troubleshoot networking issues that may prevent communication between different components
Excellent customer-facing skills and interest in working with customers onsite and remotely
Hands-on experience with Docker, K8S, Helm, and traditional software deployment methods
Familiarity with monitoring tools (e.g., APM) and/or Log Analyzers (e.g., Splunk)
Knowledge of CRM systems (Zendesk, Jira, Confluence)
Good understanding of authentication protocols (SAML/OAuth/LDAP)

WHAT YOU WILL HAVE AT HARNESS

Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Paid Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
TGIF-Off program
Remote office stipend
Monthly internet reimbursement
Monthly Food & Beverage Reimbursement Program
#LI-REMOTE

HARNESS IN THE NEWS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

The anticipated salary range for this position is $131,000 - $164,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.

Harness

View

Website

View Company Profile

Harness’ mission is to enable every software engineering team in the world to deliver code reliably, efficiently, and quickly to their users through their modern software delivery platform. The company’s platform is designed for all phases of software delivery and allows teams to speed up test cycles, fully automate and govern build and deploy processes, provide developers with faster feedback loops, use GitOps and Pipelines to varying needs, and create exceptional experiences.

Company Stage

Series D

Total Funding

$510M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights

Headcount

6 month growth

↑ 3%

1 year growth

↑ 6%

2 year growth

↑ 39%

Benefits

Competitive salary and early-stage stock options

Comprehensive healthcare benefits

Flexible Spending Account (FSA)

Flexible work schedule

Employee Assistance Program (EAP)

Paid Time Off & Parental Leave

Monthly, quarterly, & annual social and team building events

TGIF-Off program

Remote office stipend

Monthly internet reimbursement

Monthly Food & Beverage Reimbursement Program

INACTIVE