Full-Time

Automotive Repair Technician a

Posted on 5/9/2026

AAA Club Alliance

AAA Club Alliance

Compensation Overview

$24.70 - $26.30/hr

+ Performance Bonus + Spiffs/Contests

Southington, CT, USA

In Person

Category
Customer Experience & Support (1)
Required Skills
Sales
Customer Service
Requirements
  • High School Diploma or equivalent
  • Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record
  • Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians
  • ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required
  • Valid Driver’s License
  • Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position
  • Authorized to work in the USA
Responsibilities
  • Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner
  • Review repairs and services with customers to ensure a complete understanding of the services performed
  • Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup
  • Note the name and time of approval for all repair/service orders and any additional costs
  • Distribute work to all shop technicians while monitoring progress and accuracy of each job
  • Supply information on request to technicians, as needed
  • Arrange for repairs and payment for vehicles that are covered by extended warranty programs
  • Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards
  • Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates
  • Notify customer of need to have vehicle serviced per manufacturers recommended intervals and as required by the state and explain the information to the customer
Desired Qualifications
  • ASE Service Advisor Certification is a plus, but not required

Company Size

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