Location: Concord, MA (Hybrid: Monday-Thursday on-site and Friday remote)

Job Summary:
The primary responsibility of this position is to provide first level technical support to employees for company hardware, software and services. This includes help tickets, software setup, imaging, and deployment of new laptops and desktops.
Time not spent handling support tickets will be spent implementing small and medium sized IT projects to improve our company infrastructure and add new services. This position will work in collaboration with the IT Service Desk Manager to keep our company’s infrastructure modern and improve existing workflows, monitoring and IT policies.
Ideal candidates will be eager to learn and expand their skill set. We have a wide set of technologies and areas to work and build skills.

Responsibilities:
• Provide first-level technical support for all IT-related issues for both local and remote employees.
• General Desktop support, employees in Concord office as well as remote employees for software, hardware, and core company services.
• Setup and ship new workstations for employees (imaging, deploying software…)
• Complete IT projects as needed
• Research and resolve technical issues independently
• Creating end user and internal documentation as needed
• Provide A/V support for monthly onsite company meetings

Required Skills/Abilities:
• Excellent written and verbal communication skills
• Strong troubleshooting and investigation skills
• Positive attitude

Education and Experience:
• Basic understanding of computer networking
• Good understanding of Microsoft client and server operating systems, including but not limited to: Windows 10, Windows Server 2016 and newer, Active Directory, and Group Policy.
• Microsoft Exchange or Office 365 experience
• Experience as an end-user of Atlassian products is a plus
• Experience administering Duo or other Multi-Factor Authentication (MFA) solutions is a plus
• PowerShell experience or other scripting/automation experience is a plus

aPriori Offers:
A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees.
aPriori offers competitive compensation in a dynamic, growing innovative environment. A competitive benefits package which includes medical, dental, and vision for employees and their dependents, life, disability, flexible spending accounts, 401k match, career-growth opportunities, flexible time, and paid time off benefits – including aPriori days, and more!

About aPriori:
Founded in 2003, aPriori is disrupting the industry’s status quo with groundbreaking work helping manufacturers digitally transform their businesses. Through our unique, patented, intellectual property, we enable manufacturers to accelerate product design, and bring products to markets faster while providing visibility to the sustainability of their design and manufacturing choices. Our impact is profound - our customers save millions of dollars each year, accelerate time to market, all while creating a better world for future generations. Though we are an established software firm, through our continued growth, we have maintained the dynamic, collaborative nature of a start-up.

With a global presence, including North America, Europe, Asia, and India, we encourage an inclusive work environment and support employees’ growth through education, training, wellness, and other programs. As our greatest asset, employees’ contributions are acknowledged through monthly company-wide meetings, often with promotions and awards. We promote a positive work culture, employee-friendly policies, flexible work schedules, and an additional day off each quarter known as “aPriori Day”.

Interested in joining our team? We continue to build an organization highly talented, self-motivated individuals. Our unique environment empowers employees to bring their best selves each day, asking, “How can I do better?” and then exceeding expectations. We work together towards a common goal. We nurture and celebrate each other’s successes. Employees embrace opportunities to build new skills as well as step into leadership positions where they are supported and mentored by the Senior Leadership team to grow into impactful individual contributor roles or to effectively manage teams. Innovation, adaptability, and a desire to increase your value are essential. If you possess these qualities, we want to hear from you!

aPriori considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, pregnancy, age, military veteran status, or disability.

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