Manager – Design & Technical Services

Job Description

As Manager, Design & Technical Services, Americas – Luxury, you play a pivotal role in supporting the execution of the region’s luxury development and renovation projects by ensuring operational clarity, tracking, and cross-functional coordination. Acting as a strategic right hand to the VP, you oversee project progress, internal reporting, and departmental communications while liaising with internal teams and external partners. This role combines strategic oversight with high-level operational support—requiring a unique blend of organizational excellence, communication savvy, and design-driven intuition.

Main Responsibilities

Project Tracking & Strategic Reporting

• Lead and maintain macro-level project tracking tools for the Design & Technical Services Americas Luxury team.
• Oversee timely updates on project status, pipeline activity, and critical milestones across the region.
• Compile, manage, and present internal reporting on hotel openings, team workload, and departmental KPIs.
• Fees tracking & P&L monitoring.

Cross-Functional Communication

• Serve as a key liaison between D&TS and corporate departments such as Brand, Legal, HR, Finance, and Marketing.
• Coordinate the flow of information and ensure alignment between stakeholders and project objectives.
• Support preparation and delivery of strategic planning briefs, business updates, and reporting packages.

Team Support & Operational Planning

• Assist in drafting and coordinating Design Briefs, PIPs (Property Improvement Plans), and other technical documents in collaboration with internal teams and external consultants.
• Contribute to the preparation of high-quality presentations and project documentation aligned with brand and company standards.
• Provide calendar and logistics support to the VP, including meeting preparation, scheduling, note-taking, and follow-ups on assigned tasks.

Organization & Administrative Excellence

• Maintain digital filing systems and knowledge-sharing platforms to enhance team efficiency.
• Coordinate team activities, events, and key departmental communications.
• Ensure responsiveness to information requests and assist in prioritizing the VP’s workload in a fast-paced, deadline-driven environment.

Stakeholder Engagement

• Interface confidently with internal and external stakeholders, including Accor senior leadership, hotel owners, developers, interior designers, contractors, and project consultants.
• Ensure a high standard of professionalism and brand representation in all correspondence and documentation.

Qualifications

Core Competencies

• Highly organized, with strong ability to manage multiple workstreams and meet deadlines.
• Exceptional written and verbal communication skills, with an ability to distill complex project updates into clear, actionable insights.
• High proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook.
• Skilled in crafting compelling, brand-aligned presentations and supporting visual storytelling.
• Comfortable navigating finance and project budget documentation (e.g., P&Ls, capital planning, etc.).
• Strong attention to detail, confidentiality, and interpersonal judgment.
• Adept at working independently as well as collaboratively across departments.

Additional Information

• Salary Range: $75,000 - $85,000 CAD.

• Excellent Company benefits including medical, dental, vision, life insurance and Retirement plan. 

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.