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Customer Success Manager
Toronto, French Speaking
Confirmed live in the last 24 hours
Locations
Montreal, QC, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Market Research
Research
Segment
Requirements
  • Qualtrics is seeking a full-time Customer Success Manager who can ensure our customers are lifetime Qualtrics champions
  • If you have a Bachelor's degree, have 6+ years of customer-facing experience, have the ability to build positive relationships, and want to work at a fast-growing tech company, Qualtrics could be the place you've been dreaming about
Responsibilities
  • Drive Customer Success in the Enterprise Business Segment
  • Develop relationships with influential users in a customer organization and convert them into Qualtrics champions
  • Handle a portfolio of 10-15 enterprise customer accounts and consult customers in their journey to increase research volume and quality through their adoption of Qualtrics
  • Understand customers' business challenges and industry trends and consult on how Qualtrics can help them achieve their objectives
  • Implement standard methodologies in market research across a variety of use cases and industry verticals
  • Establish success plans that clarify customer goals and enable them to measure their progress
  • Prepare content that educates users on how to fully utilize the platform
  • Collaborate cross-functionally
  • Advocate for the needs of customers to leaders in different departments
  • Raise critical customer concerns internally and mobilize resources to resolve issues
  • Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
  • Monitor Customer Health Metrics
  • Monitor product engagement and intervene as early as possible when risks and problems arise
  • Conduct regular business reviews to celebrate positive outcomes and see opportunities for growth
  • Motivate our customers to conduct more research and carry their love of Qualtrics to other organizations
Qualtrics

5,001-10,000 employees

Experience management software
Company Overview
With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders. At Qualtrics, their mission is to close the experience gap.
Benefits
  • Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.
  • Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.
  • Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.
  • Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.
  • Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.
  • High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.
Company Values
  • Transparent - Our default is to share, leading to open debate, trust, and decisions based on data, not politics.
  • All in - We bet on Qualtrics and Qualtrics bets on us. This is our company. We deliver, whatever it takes.
  • Customer obsessed - If a customer is upset, we failed. Period. We learn, and we fix it.
  • One team - There is only one team at Qualtrics. We win and lose together and never say, 'That's not my job'.
  • Scrappy - We're smart, resourceful, and find a way. We write our own story instead of following others.