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IT Support Specialist III
Confirmed live in the last 24 hours
Locations
Clearwater, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Leadership
Linux/Unix
Management
Word/Pages/Docs
Requirements
  • Bachelor's Degree in a related information technology field or 5+ years of equivalent experience
  • Experience with Gmail and Google Docs
  • Experience with Mac and Apple products
  • Experience with MS Office (Word and Excel)
  • Experience with Office 365
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Experience with Windows devices
  • Experience with Apple Devices
  • Experience with Microsoft Active Directory
  • Experience with ticketing systems and escalations
  • Chrome/Linux experience a plus
  • Remote assistance a plus
  • Strong understanding of IT best practices and standards
  • Ability to multitask and prioritize
  • Strong customer service and orientation in execution
  • Excellent verbal, written and relationship skills used to interact with a global group of technical and non-technical people
  • Work for extended time at keyboard/terminal
  • Maintain effective working relationships with supervisor and coworkers
  • Work flexible hours, including weekends and evenings
  • Strong work ethic and emphasis on attention to details
  • Ability to operate effectively in a team environment with both technical and non-technical team members
  • Ability to manage time effectively and set priorities appropriately in a dynamic, time-sensitive environment
  • Results driven and time management skills
  • Strong interpersonal and listening skills
  • Strong organizational and problem-solving skills
  • Ability to handle confidential matters with discretion
Responsibilities
  • Work collaboratively with internal business units, to analyze and resolve IT-related issues, including desktop, software, SaaS and business system issues
  • Resolve incident and problem tickets assigned via the Incident Management System
  • Provide top tier support assistance to service desk personnel
  • Interface directly with partner teams to define application purpose, hardware/application dependencies, support standards, including testing strategy, response requirements and escalation points
  • Provide low level administrative function within SaaS and business operation systems
  • Apply troubleshooting and problem-solving skills to guide and assist the internal user community on issues related to design, development and deployment of desktop hardware and desktop applications
  • Collaborate with application project teams by participating in project UAT testing for desktop dependencies
  • Work alongside IT Leadership for continuous improvement of customer satisfaction
  • Troubleshoot desktop and peripheral support issues, including both hardware and software
  • Assist with special projects at the direction of IT Project Managers and technologists
  • Assist in implementing best practices within the IT systems and support structure
  • Assist in leading the Service Desk staff, answering questions and providing guidance in support matters
  • Administer and troubleshoot all company desk phones and mobile devices
  • Configure and set up new hardware and software
  • Manage service desk goals, priorities, escalations, volumes, aged tickets, service level agreements and other associated processes and metrics
Desired Qualifications
  • Technical certification is a plus (A+, Net+, G Suite, MS, etc)
KnowBe4

501-1,000 employees

Security platform for security awareness
Company Overview
KnowBe4 enables your employees to make smarter security decisions, every day.
Benefits
  • Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program
  • Health and Wellness - Fully Paid Medical Insurance, Vision And Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly
  • Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave
  • Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year
  • Remote Work Options
  • Supporting Families - 8-weeks Fully Paid Parental And Adoption Leave, Breast Milk Shipping For Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group
  • On-site Life Coach
Company Values
  • Radical Transparency
  • Extreme Ownership
  • Culture of Celebration
  • Diversity & Inclusion
  • Global Exposure