SMB Account Coordinator Alcohol

About the Role

As an Account Manager at Uber Eats, you will be responsible for driving demand generation by consulting with our Grocery and Retail partners (Alcohol Vertical) on advertising and promotional strategies that increase order volume and customer engagement. You will serve as a trusted advisor, helping partners maximize their performance on Uber Eats through strategic marketing campaigns, operational optimizations, and data-driven insights. This role will specifically focus on our Alcohol Vertical.

This role requires a blend of sales acumen, analytical skills, and consultative expertise, as you will guide merchants on running ads, launching promotions, and enhancing the overall customer experience. Success in this role is measured by merchant revenue growth, increased campaign adoption, and operational excellence.

What You'll Do

Merchant Growth & Demand Generation

• Act as a strategic consultant, helping merchants execute demand generation strategies through Uber Eats' suite of advertising products, promotions, and in-app placements.
• Educate partners on marketing best practices, ensuring they understand how to leverage Uber Ads, discounts, and loyalty programs to drive more sales.
• Proactively identify revenue opportunities, pitch tailored solutions, and guide merchants in executing successful marketing campaigns.
• Monitor campaign performance, optimize spend efficiency, and provide partners with data-backed recommendations for continuous improvement.

Operational & Strategic Consulting

• Serve as a merchant success consultant, advising on operational best practices to improve the consumer experience, increase conversion rates, and reduce cancellations.
• Conduct menu audits, fulfillment assessments, and pricing strategy reviews to ensure merchants maximize their potential on Uber Eats.
• Collaborate with internal teams (Sales, Marketing, Product) to influence merchant strategy and drive adoption of new platform features.
• Problem-solve merchant challenges related to fulfillment, delivery times, inventory issues, and promotional effectiveness.

Data-Driven Decision Making

• Leverage performance data, industry benchmarks, and Uber's analytics tools to identify trends, optimize strategies, and track business impact.
• Provide partners with regular reporting and insights on key metrics like advertising ROI, order volume trends, and consumer purchasing behavior.

Identify at-risk accounts and proactively address concerns to prevent churn.

Basic Qualifications:

• 3+ years in account management, consulting, sales, digital advertising, or growth marketing (ideally in tech, e-commerce, or retail).
• Strong sales mindset with the ability to pitch and influence decision-makers on strategic initiatives.
• Ability to analyze data-driven insights and translate them into actionable business recommendations for partners.
• Excellent communication skills—comfortable presenting to executives and guiding merchants through marketing and operational strategies.
• Highly organized with the ability to manage multiple partners, projects, and priorities in a fast-paced environment
• Proficiency in tools like Excel, Looker, Tableau, Salesforce, or similar CRM/BI platforms.

Preferred Qualifications:

• Experience in digital advertising (Google Ads, Meta, programmatic marketing, or retail media networks).
• Background in food delivery, retail, grocery, e-commerce, or hospitality is a plus.
• Understanding of fulfillment operations, logistics, or consumer experience optimization.
• Passion for helping businesses grow through data-backed marketing strategies.

For San Francisco, CA-based roles: The base hourly rate range for this role is USD$35.58 per hour - USD$37.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.