Senior Solution Engineer

The Opportunity

We are seeking a dynamic and solutions-oriented professional to lead the design and enhancement of client technical and operational solutions across the entire client lifecycle—from pre-sales and scoping through implementation and ongoing delivery. This role will act as a key liaison between clients and internal teams, using a consultative approach to define, configure, and deliver tailored solutions that meet client expectations and timelines.

Responsibilities

• Provide technical & operations support to sales during the client pre-sales phase of the client engagement process.
• Document client solution requirements concisely and accurately, to ensure product and client implementation teams have absolute clarity.
• Working with Product Owners, to complete high-level client requirements to input into product development requests.
• Provide input to the client Implementation schedule, ensuring all requirements are delivered for the client.
• Configure the client solution via the ESW onboarding tooling.
• Ongoing management of client expectations against product and functionality release schedules.
• Report on the overall progress and health of the client projects in progress including identifying areas of non-compliance to formal project methodology.
• Manage the client relationship from the pre-sales phase through to project go live.
• Lead cross functional continuous improvement initiatives, with a focus on customer experience.

Requirements

• 6+ years’ in a client technical management role ideally within an ecommerce or development environment.
• Bachelor’s degree in Business, Technology, Engineering, or a related field.
• Strong understanding of B2C ecommerce solutions, processes, and technology solutions, including web stores, payments, and distribution platforms.
• Proven ability to document, plan, and specify technical solutions in a structured and scalable way.
• Experience working cross-functionally with Sales, Engineering, Delivery, Product, and Client Success teams to ensure seamless execution.
• Demonstrated success managing multiple projects or programs aligned with strategic business goals.
• Proficient in presenting tailored solutions to clients in a clear and engaging manner.
• Adept at setting and managing realistic client expectations.
• Comfortable presenting to and reporting progress to senior stakeholders.

The salary range for this role is $109,500.00 - $150,000.00

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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