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IT Systems Manager
Posted on 1/4/2023
Remote • United States
Experience Level
Desired Skills
  • Proven success in implementing and maintaining an asset management system, including architecture, configuration, deployment, and maintenance
  • Ability to clearly explain solutions to technical issues and create explicit and concise documentation for users
  • Communicate effectively in both written and verbal form
  • Flexible and capable of multitasking, prioritizing tasks to pivot with business needs in a fast-paced startup environment
  • Ability to work with employees, vendors, and business partners in a friendly, customer-oriented manner
  • Experience in the following areas:
  • Email configuration (MX and SPF records)
  • Splunk experience required
  • Okta and groups, workflows, and SSO
  • Using MDM tools such as JumpCloud, JAMF, InTune, Ooomnitza
  • Supporting Google Workspace, including Gmail, Google Sheets, and Google Forms
  • Troubleshooting user problems on laptops, network, authentication, etc
  • Proficiency using Microsoft Office Suite
  • Extensive knowledge of PC and Mac hardware, operating systems and general user applications, VPN, SSO with the ability to troubleshoot and resolve all hardware and software issues
  • Strong strategic thinking, prioritization and problem-solving abilities
  • Capable of working with employees, vendors, and business partners in a friendly, customer-oriented manner
  • Desire to thrive in a remote work environment and communicate with staff and stakeholders across the globe
  • Entrepreneurial spirit: a self-starter who is internally driven to impact a department and a growth-directed organization
  • At least 3-5 years of experience with managing end user assets through their lifecycle on behalf of a growing organization with a remote workforce
  • Related technical certifications
  • Bachelor's Degree in Computer Science or related technical field, or equivalent work experience
  • 1+ years Experience with mentoring / leading a small IT team
  • Build a solid technology base to align with industry best practices for user endpoint devices
  • Implement and manage endpoint solutions to support current needs and scale for growth
  • Support all departments with a primary focus in the US region
  • Lead US Based IT activities
  • Work as part of a distributed IT team responsible for several sites, follow the technical and security guidance and ensure meeting ISO/SOC compliance needs
  • Maintain continuity of technical support (Helpdesk) during overlapping business hours in other regions
  • Provide immediate technical support to employees for hardware and operating system issues along with administrative tasks
  • Support the full employee life-cycle of events from onboarding to off-boarding
  • Create and execute an Asset Management program across the life cycle of user and device management
  • Set endpoint device standards including software, configuration, tools, remote support, and security
  • Manage the procurement, deployment, rapid replacement and return of all hardware and peripheral home office equipment to US employees including decommission
  • Prioritize responsibilities as they evolve on a day-to-day basis, and escalate appropriately
  • Respond swiftly to IT-related emergencies, which may occur outside of normal business hours on evenings and weekends
  • Execute ad-hoc projects as assigned
Placer Labs

1-10 employees

Comparative location analytics application
Company Overview
Placer Labs' mission is to deliver a world-class Market Research Platform built on an uncompromising commitment to preserving user privacy.