Full-Time

Help Desk Technician

Posted on 2/21/2025

Global Lending Services

Global Lending Services

501-1,000 employees

Provides accessible auto loan financing solutions

Automotive & Transportation
Financial Services

Entry, Junior

Tempe, AZ, USA

This position is onsite in Tempe, Arizona.

Category
IT Support
IT & Security

You match the following Global Lending Services's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Minimum of a Bachelor’s degree in Computer Science or related field required
  • In lieu of a degree, candidates with a minimum of four (4) years’ relevant work experience and at least one current technical certification (e.g. A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered
  • Working knowledge of networking protocols required
  • Working knowledge of hardware, software, network, OS interaction required
Responsibilities
  • Evaluate, prioritize, and resolve incoming requests for assistance from users
  • Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
  • Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
  • Log and track calls using a problem management database, and maintain historical records and related problem documentation
  • Identify and escalate situations requiring urgent attention
  • Use system deployment images and software deployment packages
Desired Qualifications
  • Microsoft Technology Associate or CompTIA A+ certification preferred
  • Minimum of 1 (one) year experience in a related field preferred
Global Lending Services

Global Lending Services

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Global Lending Services (GLS) specializes in providing auto loans to customers in Idaho and across the United States. The company aims to make vehicle ownership accessible by offering credit solutions that cater to individuals who may struggle to obtain loans due to less-than-perfect credit histories. GLS collaborates with over 13,000 dealerships nationwide, facilitating a smoother car buying experience through real-time decision-making technology that allows for quick loan approvals. Unlike many competitors, GLS focuses on inclusivity, ensuring that everyone has a fair chance to secure financing for a vehicle. The company's goal is to provide affordable and reliable auto loans while maintaining strong customer service and ethical business practices, fostering long-term relationships with clients throughout the loan process.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Greenville, South Carolina

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • GLS raised $325.6 million, indicating strong investor confidence and growth potential.
  • Increased demand for online auto financing platforms aligns with GLS's digital strategy.
  • AI trends in auto financing offer GLS opportunities to enhance its decision-making technology.

What critics are saying

  • Odessa's entry into the market increases competition for GLS.
  • Chase's partnership with CarGurus may attract GLS's potential customers.
  • AI advancements by competitors could pressure GLS to upgrade its technology.

What makes Global Lending Services unique

  • GLS offers real-time loan approvals, enhancing the car buying process efficiency.
  • The company partners with over 13,000 dealerships, ensuring widespread access to financing.
  • GLS focuses on subprime lending, providing opportunities for customers with less-than-perfect credit.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Volunteer Time Off

Professional Development Budget

Parental Leave

Company News

PYMNTS
Apr 24th, 2024
Odessa Launches Originations Platform, Plans Auto Finance Suite

Equipment finance company Odessa has entered the auto industry. The company has launched an originations platform called Odessa Auto and plans to grow it into a full-service end-to-end auto finance suite, Odessa said in a Wednesday (April 24) press release. “Odessa’s deep asset finance experience enables the company to offer state-of-the-art auto origination technology on Day 1,” Robert Johnson, executive vice president of auto finance at Odessa, said in the release. “Moreover, the easily configurable platform enables lenders of all sizes to meet their origination needs without custom development.”

PYMNTS
Jan 29th, 2024
Chase Becomes Participating Lender On Cargurus’ Online Automotive Platform

Chase has joined CarGurus’ multilender financing platform, expanding options for consumers looking to prequalify for auto financing online.The bank joins Capital One, Global Lending Services and Westlake Financial as a participating lender on the online automotive platform, CarGurus said in a Monday (Jan. 29) press release.With over 70% of car shoppers wanting to handle more of the car buying process from home, CarGurus recognizes the importance of offering finance-based shopping tools, according to the release.By prequalifying for financing through CarGurus’ platform, consumers can access personalized rates and monthly payment scenarios within minutes, without impacting their credit scores, the release said.This allows them to better understand their budget earlier in their shopping journey, per the release. Prequalified shoppers can then review vehicles with their rates and monthly payments on listings available through dealerships that offer Chase financing.“By prequalifying with Chase early in the process, we hope to give shoppers on CarGurus confidence in their buying power,” Anuj Jain, head of auto product and consumer services at Chase, said in the release.The partnership between CarGurus and Chase not only benefits consumers but also helps dealers deliver a seamless and efficient customer experience, according to the press release. Prequalified leads through CarGurus have shown to be 41% more likely to close compared to leads that aren’t prequalified or financed.The program is available nationwide through the more than 9,000 dealerships that work with both CarGurus and Chase, per the release.“CarGurus partnership with Chase demonstrates our shared vision to equip shoppers with the tools needed to make an informed purchase with confidence and ease, while also helping dealers deliver on their goals for a seamless and efficient customer experience,” Gerard Murphy, vice president of product, digital retail, at CarGurus, said in the release.In another recent development in this space, Bank of America said in November that it debuted tools to help customers complete and finance online car purchases. With these tools, clients can become prequalified for auto financing to find out how much they may be able to borrow and estimate their terms.In September, FinTech company Carputty added artificial intelligence (AI) solutions to its auto financing platform, saying that this technology makes for faster, more transparent and less subjective decisions

American Banker
Oct 6th, 2023
GLS Auto Receivables raises $325.6 million in subprime auto ABS

GLS Auto Receivables raises $325.6 million in subprime auto ABS.