Full-Time

Account Supervisor

Updated on 1/14/2025

DEPT

DEPT

1,001-5,000 employees

Digital agency for marketing and technology

Consumer Software
Social Impact

Mid, Senior

Toronto, ON, Canada + 1 more

More locations: Vancouver, BC, Canada

Flexible hybrid working policy.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • Demonstrable agency experience in Client Services, preferably in a Senior Account Manager/Account Supervisor role already
  • Experience delivering a broad range of multi-channel marketing communications including digital and direct, CRM and email marketing
  • Extremely organised, able to talk about tools and processes used for project management
  • Experience in/working knowledge of CRM platforms (Iterable, Braze, Salesforce etc) is preferred
  • Ability to work under pressure and meet deadlines with ease and efficiency
  • Deep understanding of production & interactive processes
  • Commercially driven with experience handling budgets and timelines
  • Proven business development experience and success
  • Advanced working knowledge of MacBook Office Suite and google suite
  • Resource management skills and ability to handle complex / sensitive issues
  • Experience leading others directly or as a mentor
Responsibilities
  • Lead email and studio (brand) projects; taking high-level briefs and requests from clients, interrogating them with the team, creating briefs with other account leads and planning them in
  • Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
  • Liaise with clients and manage expectations, clarify dependencies, issues and risks to any projects
  • Communicate feedback to designers, copywriters and developers & plan and manage workloads of the team
  • Ensure feedback requirements are met whilst protecting Opendoor’s values/brand
  • Build a full understanding of Opendoor’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
  • Work closely with creative and strategy teams and to have oversight of all statements of work/proposals
  • Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget
  • Report back to management with internal and external issues and events that might impact accounts, either positively or negatively
  • Stay current with good knowledge of all DEPT® products and services and actively promote them to clients
  • Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews. Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc.
  • Delegate and allocate responsibilities efficiently to manage projects end-to-end
  • Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
  • Encourage team interaction, boost employee motivation and appreciate team contribution
  • Match project tasks with opportunities for development so that employee potential is utilised to the maximum
  • Mentor, train and manage junior account managers and apprenticeships where available
  • Conduct performance reviews of team members and identify areas for improvement, give feedback and recommend for promotions or salary increases
Desired Qualifications
  • Experience in/working knowledge of CRM platforms (Iterable, Braze, Salesforce etc) is preferred
  • Personal qualities; Proactive - you seek out new opportunities, Self-motivated - you take ownership of your own success and inspire others, Positive - a force that energises your team and the people around you, Strategic - you pore over the facts for the benefit of long term views, Curious - you question anything in order to change everything, Strong emotional intelligence

Dept is a global digital agency that focuses on enhancing businesses' digital presence by combining creativity, technology, and data. They offer a variety of services, including customer experience design, technology engineering, performance marketing, and brand campaigns. Their work includes creating digital products and immersive experiences, such as transforming events into virtual worlds and launching unique virtual apparel. What sets Dept apart from competitors is their tailored approach to digital solutions, which helps drive business growth and fosters long-term client relationships. Their goal is to deliver high-quality digital solutions while maintaining a commitment to sustainability, as evidenced by their climate-neutral certification and recognition in the industry.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Amsterdam, Netherlands

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Dept's expansion into Asia Pacific and the US boosts global presence.
  • AI practice aims to drive 10% of revenue by 2025.
  • Growing demand for virtual experiences enhances Dept's immersive offerings.

What critics are saying

  • Rapid expansion may lead to integration challenges across diverse teams.
  • AI revenue goals face hurdles due to evolving technology and regulations.
  • Focus on sustainability may impact profitability if not managed efficiently.

What makes DEPT unique

  • Dept blends creativity, technology, and data for unique digital solutions.
  • Their climate-neutral certification appeals to environmentally conscious clients.
  • Dept's AI-driven personalization aligns with industry leaders like Netflix and Amazon.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Parental Leave

Hybrid Work Options

Flexible Work Hours

Mental Health Support