Full-Time

Account Supervisor

Confirmed live in the last 24 hours

DEPT

DEPT

1-10 employees

Online marketing agency focusing on storytelling

Data & Analytics
Consulting

Mid, Senior

Toronto, ON, Canada + 1 more

More locations: Vancouver, BC, Canada

The job has a flexible, hybrid working policy.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce

You match the following DEPT's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Demonstrable agency experience in Client Services, preferably in a Senior Account Manager/Account Supervisor role already
  • Experience delivering a broad range of multi-channel marketing communications including digital and direct, CRM and email marketing
  • Extremely organised, able to talk about tools and processes used for project management
  • Experience in/working knowledge of CRM platforms (Iterable, Braze, Salesforce etc) is preferred
  • Ability to work under pressure and meet deadlines with ease and efficiency
  • Deep understanding of production & interactive processes
  • Commercially driven with experience handling budgets and timelines
  • Proven business development experience and success
  • Advanced working knowledge of MacBook Office Suite and google suite
  • Resource management skills and ability to handle complex / sensitive issues
  • Experience leading others directly or as a mentor
Responsibilities
  • Lead email and studio (brand) projects; taking high-level briefs and requests from clients, interrogating them with the team, creating briefs with other account leads and planning them in
  • Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
  • Liaise with clients and manage expectations, clarify dependencies, issues and risks to any projects
  • Communicate feedback to designers, copywriters and developers & plan and manage workloads of the team
  • Ensure feedback requirements are met whilst protecting Opendoor’s values/brand
  • Build a full understanding of Opendoor’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
  • Work closely with creative and strategy teams and to have oversight of all statements of work/proposals
  • Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget
  • Report back to management with internal and external issues and events that might impact accounts, either positively or negatively
  • Stay current with good knowledge of all DEPT® products and services and actively promote them to clients
  • Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews. Prove how we are meeting our clients’ objectives through metrics, feedback, research, etc.
  • Delegate and allocate responsibilities efficiently to manage projects end-to-end
  • Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
  • Encourage team interaction, boost employee motivation and appreciate team contribution
  • Match project tasks with opportunities for development so that employee potential is utilised to the maximum
  • Mentor, train and manage junior account managers and apprenticeships where available
  • Conduct performance reviews of team members and identify areas for improvement, give feedback and recommend for promotions or salary increases
Desired Qualifications
  • Experience in/working knowledge of CRM platforms (Iterable, Braze, Salesforce etc) is preferred
  • Personal qualities; Proactive - you seek out new opportunities, Self-motivated - you take ownership of your own success and inspire others, Positive - a force that energises your team and the people around you, Strategic - you pore over the facts for the benefit of long term views, Curious - you question anything in order to change everything, Strong emotional intelligence

Expand is an online marketing agency focused on delivering relevant advertising by telling a company's story effectively. The agency utilizes data analysis and advanced techniques to ensure that marketing messages reach the right audience at the right time. Unlike traditional advertising methods that may bombard users with irrelevant ads, Expand prioritizes meaningful engagement. As part of Dept, a global network of digital agencies, Expand collaborates with a talented team of 600 professionals across Europe and the US, combining creativity, technology, and data to create digital products and services that enhance brand visibility, support business growth, and improve user experiences.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Rotterdam, Netherlands

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for data-driven marketing boosts DEPT's competitive edge.
  • Acquisition of BASIC® strengthens DEPT's presence in the US market.
  • Partnership with Bambuser enhances DEPT's interactive live streaming capabilities.

What critics are saying

  • Slow B2B digitalization may limit DEPT's growth in this sector.
  • Integration challenges from acquiring BASIC® could affect operational efficiency.
  • Competitive pressures in DACH and BENELUX may hinder Bambuser partnership success.

What makes DEPT unique

  • DEPT focuses on relevant, data-driven storytelling to engage the right audience.
  • The agency combines creativity, technology, and data to deliver impactful digital services.
  • DEPT's international network enhances its ability to serve diverse markets effectively.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Parental Leave

Hybrid Work Options

Flexible Work Hours

Mental Health Support