Sr. Operations Technology Integrator

JOB INFORMATION

• Job Title: Sr Operations Technology Integrator
• Job Code: 20001988
• Effective Date: 08/19/2025
• Job Family: Information Technology
• FLSA Status: Exempt
• Job Function: IT Development Generalist
• Job Level: Professional III

JOB SUMMARY

Configures, implements, maintains and upgrades Applications and Systems for Delek Logistics. Analyzes user requirements to determine system configuration and customization. Applies in-depth knowledge of off-the-shelf applications to efficiently customize modules that maintain full compatibility with vendor guidelines. Provides ongoing system support. Participates in defining requirements and selecting software vendors. Coordinates efforts for system implementation, enhancements, technology roadmaps, and architecture for assigned technologies.

EDUCATION AND EXPERIENCE

• 2 year / Associate Degree (Required)
• 4 year / Bachelor's Degree (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• Four (4) or more years related experience in Terminal Automation, Industrial Control Systems, or SCADA environments (Required)
• No Licensure or Certification Required.

JOB REQUIREMENTS

• Business Acumen
• Software Product Knowledge
• Project Management
• Data Analysis
• Software Configuration
• Decision Making
• Influencing
• Relationship Management
• Vendor Management
• Communication

TRAVEL REQUIRED 15%-30%

• After-hour support may be required in emergency situations
• Provide remote and on-site technical support for the Terminal Automation Systems including system configuration and integration with PLCs, flow computers, and tank gauging systems.
• Diagnose and resolve software, hardware, and network issues related to terminal automation.
• Supports the DKL application portfolio of both IT and OT systems including installation, maintenance, upgrade, and integration.
• Lead technology projects in support of business objectives.
• Provide ideas, solutions, and tools to ensure the safe, compliant, and reliable operations of Delek assets
• Participate in solution design activities across functional teams to collaboratively develop effective solutions. Leverages subject matter expertise to drive the resolution of more complex business technology challenges
• Monitor results to improve effectiveness and efficiency
• Manage Tier 3 escalations to ensure resolution of inquiries submitted through a ticket management system (i.e., Service Now) adhere to the established SLA
• Identify and manage process improvement initiatives in support of Delek's commitment to innovation & excellence
• Create and maintain technical documentation, including SOPs, configuration guides, and troubleshooting manuals.
• Familiarity with DTN Guardian3 or similar terminal automation platforms. (Preferred)
• Understanding of Modbus, OptoMux, or other industrial communication protocols. (Preferred)
• Experience with SQL/Oracle databases and Windows-based server environments. (Preferred)
• Strong problem-solving skills and customer service orientation.
• Ability to travel to terminal sites as needed.
• While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

CORE COMPETENCIES

CHANGE AGILITY (LEVEL 2 SUPPORTING):

Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results.

COLLABORATION (LEVEL 2 SUPPORTING):

Sees connection points across the organization and partners effectively with others to achieve common goals.

DECISION MAKING (LEVEL 2 SUPPORTING):

Selects a course of action to reduce risk and uncertainty and create optimal outcomes.

DRIVE FOR RESULTS (LEVEL 2 SUPPORTING):

Drives to achieve challenging performance objectives.

TEAM BUILDING (LEVEL 2 SUPPORTING):

Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team.