Full-Time

Relationship Manager

Early Stage

Posted on 4/25/2024

Mercury

Mercury

201-500 employees

Banking services tailored for startups

Fintech

Mid

San Francisco, CA, USA + 2 more

Required Skills
Communications
Management
Requirements
  • 2-3+ years of experience in a customer-facing Account Management, Customer Success, or Relationship Management role
  • Experience in SaaS or FinTech spaces
  • Strong communication skills
  • Bias toward action
  • Excellent time management
  • Ability to prioritize concurrent and time-sensitive projects
  • Effective at building strong relationships with internal stakeholders
Responsibilities
  • Act as the primary point of contact for clients
  • Manage a large portfolio of clients
  • Upsell and cross-sell new features and products
  • Maintain customer records and data hygiene
  • Collaborate cross-functionally with various teams
  • Listen, educate, and provide value to customers

Mercury provides tailored banking services for startups, offering free checking and savings accounts, debit and credit cards, wire transfers, venture debt, and community programs. Launched in 2019, Mercury leverages financial technology to deliver intuitive product experiences and vibrant community support to founders.

Company Stage

Series B

Total Funding

$152M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

41%

Benefits

Health, dental, & vision

Custom equipment setup

401(K) matching

12+ weeks paid parental leave

Book budget

Wellness benefits

Grocery budget

Paid lunch

Personalized callsign

Unlimited vacation policy (with mandatory minimum)