CRFP Specialist

The CRFP Specialist, Level 2 AMER, works with hotels throughout the preparation and negotiation of the RFP process, to help participating hotels improve their negotiation and commercial performance.

Your day to day 

• Working with hotels participating in the CRFP program to make sure they are well-prepared for the RFP season. This includes education on processes, tools and the corporate travel segment and strategies. 

• Encouraging hotels to review rate plans for their accounts before the RFP launches.

• Collecting any other relevant information from hotels or other stakeholders (such as off-property account owners) before the RFP launches.

• Following CRFP standard operating procedures.

• Using systems and tools including bespoke IHG tools as well as standard MS Office tools including Excel and PowerPoint.

• Analyzing and interpreting data.

• Negotiating RFPs, using a range of data, customer and hotel insights, and commercial savvy.

• Managing workload to ensure deadlines are met and quality is maintained, even during peak volumes.

• Explaining (if asked) the rationale behind rates you have negotiated; taking what can be complicated and describing it in simple terms to help others understand.

• Creating a positive perception among target stakeholders of the way CRFP works, and the results it delivers, through your own professional, capable approach and communication. 

• Maintaining a professional and calm approach even in high-pressure situations.

• Sharing ideas for continuous improvement on CRFP approach and ways of working.

• Flexibility in working hours required during peak periods.

What we need from you

• Bachelor’s degree (or equivalent) preferred.

• Customer service experience required.

• Hospitality experience preferred.

• Sales experience preferred.

• Analytics experience preferred.

• Excellent computer skills including MS Word, PowerPoint, and Excel. Ability to create queries and reports in Excel.

• Strong customer service, communication and interpersonal skills required, with the ability to effectively communicate with all levels of a business. 

• Able to handle multiple tasks, and to plan, prioritize and organize effectively.

• A professional and positive attitude toward work and customer relationships and service. Self-starter, self-motivated and reliable work ethic.

• Commercially aware and results-oriented.

• Independent problem-solver who is able to effectively judge when to escalate for awareness and/or support.

• Team player who measures success collectively as well as personally.

Location – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $46,226.00 to $68,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.