Full-Time

Training & Support Consultant

Confirmed live in the last 24 hours

Storable

Storable

501-1,000 employees

Technology solutions for self-storage facilities

Enterprise Software
Real Estate

Compensation Overview

$55k - $65kAnnually

Entry, Junior

Newport Beach, CA, USA

In-office in Costa Mesa, California with opportunity to transition to hybrid after 6 months.

Category
Customer Education & Training
Customer Support
Customer Success & Support
Required Skills
Customer Service
Confluence

You match the following Storable's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 1+ years of experience in hospitality, including front desk/reservations or other client-facing operations is required.
  • Experience with Newbook software solutions a huge plus.
  • Customer-focused work ethic with demonstrated experience in customer service.
  • Ability to build strong relationships with clients and peers.
  • Strong technical acumen.
  • Excellent verbal and written communication skills.
  • Empathy and patience in handling customer inquiries and challenges.
  • Proficient in conducting engaging and informative training sessions.
  • Problem-solving skills to diagnose issues and provide effective solutions.
Responsibilities
  • Troubleshoot technical problems customers encounter, guiding them through step-by-step solutions and employing active listening to fully understand customers' needs and provide accurate solutions.
  • Offer ongoing support to clients after the live day, helping them troubleshoot issues and optimize their use of the company's solutions.
  • Serve as a point of contact for clients, building strong relationships and ensuring their satisfaction.
  • Collaborate to escalate and resolve complex technical issues efficiently and notify/escalate client concerns to senior management / customer success.
  • Strive to achieve customer satisfaction metrics and contribute to improving customer experience.
  • Maintaining Customer Support satisfaction scores as per KPI targets.
  • Assess the specific needs and requirements of each client to tailor training programs accordingly.
  • Develop training materials, modules, and resources to facilitate client learning.
  • Conduct training sessions, both one-on-one and in groups, to educate clients on the company's products, services, and operational procedures.
  • Ensure that clients understand and can effectively use the tools and resources provided.
  • Adhere to support and training standards to ensure consistently high-quality interactions.
  • Work closely with clients to prepare them for their 'live day,' which will involve the launch of their database, ensure importing and setup requirements are met.
  • Ensure crosschecking is completed before live day is due.
  • Provide guidance and support to clients during the transition to live operations, addressing any questions or concerns they may have.
  • Continuously update your knowledge and skills related to the company's offerings and industry trends.
  • Stay informed about changes and updates to the company's products or services.
  • Take the initiative to identify areas for improvement in the client training process and suggest enhancements.
  • Maintain and log detailed records of client training sessions, progress, and feedback in CRM.
  • Maintain Knowledge Base and Confluence.
  • Create training reports and summaries for management and clients.
Desired Qualifications
  • Experience with Newbook software solutions a huge plus.

Storable provides technology solutions specifically designed for the self-storage industry, which is valued at $38 billion. Their products include facility management software, websites, marketing tools, search aggregators, tenant insurance tools, and payment processing services. These tools help self-storage facility owners and operators streamline their daily operations and enhance business growth. Storable stands out from competitors by having a diverse team with a wide range of backgrounds and experiences, which contributes to their success and creativity in product development. Their goal is to empower over 25,000 storage facilities worldwide, from large operations to small businesses, by providing them with effective technology that improves their management and operational efficiency.

Company Stage

Acquired

Total Funding

$10M

Headquarters

Austin, Texas

Founded

2019

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Storable's acquisition of Newbook expands its reach into RV parks and campgrounds.
  • AI-driven analytics enhance Storable's predictive maintenance and operational efficiency.
  • Storable's expansion in India supports ambitious growth and increased R&D capabilities.

What critics are saying

  • Integration challenges with Newbook could disrupt Storable's operations.
  • Expansion in India may face regulatory and cultural integration hurdles.
  • Focus on environmental targets may divert resources from core operations.

What makes Storable unique

  • Storable offers an integrated platform combining management, marketing, and insurance solutions.
  • Storable's Insured-To-Value technology is unique in the self-storage market.
  • Storable's commitment to sustainability aligns with the 1.5°C climate target.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health, dental, & vision insurance

Life & disability insurance

HSA & FSA

Parental leave

Flexible work hours

Remote work option

PTO

401(k) with company match

Performance bonus

Professional development