As a Training & Support Consultant, you will play a dual role in delivering exceptional customer support and providing effective instructor-led training to clients using our Newbook property management solutions. Your primary responsibility will be to handle incoming phone calls and support requests from clients seeking assistance whilst also conducting online training sessions to educate clients on the effective use of our products and services. By providing our clients with world-class training and support regarding product functionality, new features, updates, and troubleshooting, you will ensure customer satisfaction and maximize the value clients derive from our offerings.
This role is critical in ensuring a seamless and successful transition for clients from the training phase to full implementation. Followed by offering exceptional customer service, expertise in the product, and effective client management, the Training and Support plays a vital role in enhancing client satisfaction and achieving successful implementations.
All applicants must be currently authorized to work in the United States on a full-time basis.
Location: In-office – Costa Mesa, California (Opportunity to transition to hybrid after 6 months)
About Us:
At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at
www.storable.com.
At the heart of Storable is our “Do More Be More” culture, which reflects our dual commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve more than ever before.
Benefits and Perks:
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.Important Notice: To protect yourself from fraudulent activities, please consider the following:
- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please directly contact our HR department directly at
[email protected] for verification.
Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company’s name for any dubious purpose, please immediately report the incident to
[email protected]