Full-Time
Patient Access Representative
Posted on 5/9/2026
Saint Luke's
No salary listed
Overland Park, KS, USA
In Person
 Customer Experience & Support (1) |
|---|
- Conduct professional patient interviews obtaining demographic, financial, and biographical information
- Understand insurance terminology
- Obtain information to appropriately bill payors
- Verify patient insurance eligibility
- Confirm benefits eligibility
- Gather statistical information in compliance with federal and state regulations with minimal supervision
- Able to answer basic registration questions with minimal support
- Demonstrates quality customer service
- Strong computer skills
- Critical thinking skills
- Ability to multitask in a fast paced work environment
- Applicable Experience: Less than 1 year
- Participates in timely efficient workflow
- Productivity goals met where applicable
- Ability to perform Registration in at least one location in Centralized Patient Access
- Consistently scores a minimum of 92% on a customer service review in Centralized Patient Access
- Achieves quality score for career ladder level I as determined by Patient Access Leadership in Centralized Patient Access
- Conduct professional patient interviews obtaining demographic, financial, and biographical information
- Understand insurance terminology and obtain information to appropriately bill payors
- Verify patient insurance eligibility and confirm benefits eligibility
- Gather statistical information in compliance with federal and state regulations with minimal supervisor support
- Complete payment transactions by using proper negotiating techniques to collect money owed by patients and guarantors, including making referrals to financial resources such as payment plans and lines of credit
- Deliver quality performance and service excellence
- Answer basic registration questions with minimal support
- Participate in timely efficient workflow
- In Centralized Patient Access, achieve quality score for career ladder level I as determined by Patient Access Leadership
- In Centralized Patient Access, perform Registration in at least one location
- In Centralized Patient Access, consistently score a minimum of 92% on a customer service review
- In Centralized Patient Access, meet productivity goals where applicable
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Kansas City, Missouri
Founded
N/A
Simplify's Take
What believers are saying
- Merger expands access to 3,500+ clinical trials boosting research revenue.
- Six-week nursing training program builds internal talent amid shortages.
- $10B scale enhances negotiating power with pharma and device firms.
What critics are saying
- Post-merger integration fails causing staff attrition in 6-12 months.
- Merger raises patient bills 10-20% via reduced insurer competition in 12-24 months.
- Story Health AFib platform underperforms damaging cardiology reputation in 12-18 months.
What makes Saint Luke's unique
- Saint Luke's launched AFib digital program with Story Health in 2025.
- Merger with BJC created $10B system with 28 hospitals in January 2024.
- Recruited dual-specialist Dr. Michael Paul Wassermann for anesthesiology and emergency medicine.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Health Savings Account/Flexible Spending Account
Flexible Work Hours
401(k) Retirement Plan
Company News
St. Luke's has been awarded as one of the Top 15 Health Systems in the country for the eighth consecutive year, designated by IBM Watson Health Analytics.
Saint Luke's Health System is proud to announce the addition of Michael Paul Wassermann, MD, to its esteemed medical team.
In an HFMA Executive Roundtable, Navaneeth Nair, Chief Product Officer at Infinx, joined leaders from Mayo Clinic, Saint Luke's Health System, and others to discuss the practical ways technology and automation are helping revenue cycle teams not only survive - but evolve.
Saint Luke's launched this six-week training program to provide students with on-the-job training - assisting patients with daily living tasks, collaborating with other health care team members, and responding to the needs of patients' loved ones.
At HIMSS25, Kathryn Redman, MS MIS, an analytics expert from Saint Luke's Health System, led a compelling discussion on the systemic inequities facing transgender and non-binary patients - barriers that contribute to delayed care, misdiagnoses, and poor health outcomes for an already vulnerable population.