Full-Time
Agente de Atencion al Cliente / Agente de Atendimento ao Cliente ESPAÑA Y PORTUGAL
Posted on 5/2/2026
Nilfisk
1,001-5,000 employees
Global manufacturer of professional cleaning equipment
No salary listed
Sant Cugat del Vallès, Barcelona, Spain
In Person
 Operations & Logistics (1) |
|---|
- Problem solving
- Leadership
- Customer Centricity Mindset
- Communication skills
- Fluent Spanish and English
- Familiar with MS Office (preferably Excel)
- ERP system / SAP & Salesforce - mandatory knowledge
- Experience in managing a team and drive engagement
- Analytical skills
- Business process improvement skills
- Management of a team of 12 customer care professionals
- Lead, direct, evaluate, coach and develop the Customer Care Team Iberia
- Regularly engage and align with local and regional stakeholders from other functions
- Work closely together with the regional team to interpret global strategy into local actions and initiatives.
- Identify key priorities for improvement in the region using key KPI's and alignment with key business stakeholders.
- Ensure adherence to and development of global processes around key tools such as SFDC, SMAX, TALKDESK & SAP.
- Collaborate with Iberia leadership team to continuously improve processes and systems.
- Commercial Partner & Order Management
- Management of incoming Sales & Service enquiries & orders leveraging data in ERP (SAP/LN), CRM (SFDC) and Online tools (E-Comm).
- Develop knowledge of key customers, building meaningful relationships and driving trust in key competencies
- Ensure outstanding service level
- Pursue and drive opportunities for improvement
- Manage the performance of the outsourced partner to ensure high level of efficiency, process improvement and customer satisfaction
Nilfisk is a global manufacturer of professional cleaning equipment with more than a century of experience. The company makes and sells a wide range of machines for cleaning needs in commercial, industrial, and consumer settings, including high-pressure cleaners, vacuums, and floor cleaning equipment. Its products are designed to remove dirt and grime efficiently using powered cleaning methods such as water jets, suction, and scrubbing, with options sold directly, through a network of dealers, and via an online store for machines, accessories, and spare parts. Compared to competitors, Nilfisk emphasizes long-lasting quality and efficiency, aiming to lower the total cost of cleaning for customers by delivering reliable equipment and complete cleaning solutions. The company’s goal is to provide effective cleaning technologies and services that help facilities manage cleaning needs more cost-effectively across industries such as manufacturing, facility management, and commercial cleaning.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Brøndbyvester, Denmark
Founded
1906
Simplify's Take
What believers are saying
- Freudenberg takeover enables aggressive R&D investment without public pressures.
- New board under Marc Kühn accelerates global expansion strategies.
- Delisting post-acquisition frees focus on sustainable cleaning innovations.
What critics are saying
- Freudenberg integration erodes Nilfisk brand autonomy within 6 months.
- Tennant AI scrubbers undercut Liberty SC50 costs, stealing contracts by 2027.
- Kärcher MC Emperor captures 15% floorcare share via pricing by mid-2027.
What makes Nilfisk unique
- Liberty SC50 autonomous scrubber covers 55,000 square feet for 6 hours per charge.
- SC50 integrates UVGI technology for germicidal floor disinfection.
- First OSHA-approved autonomous floor scrubber ensures regulatory compliance.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Parental Leave
401(k) Company Match
401(k) Retirement Plan
Long and Short Term Disability
Employee Assistance Program
Legal Plan
Paid Volunteer Day
Tuition Reimbursement
Wellness Reimbursement
Scholarship opportunities
Company News
Nilfisk shareholders have until 8 April to accept a takeover offer from German conglomerate Freudenberg, the Danish company announced Thursday. The deadline was extended from this week. Freudenberg offered DKK 140 per share in December, valuing Nilfisk at nearly DKK 3.8 billion. The deal requires acceptance from shareholders representing over 90% of shares. Currently, shareholders holding 81.2% have accepted. Major shareholders Kirkbi Invest, Ferd and PrimeStone Capital, along with Nilfisk's board and management, controlling 50.9% of shares, committed to accepting in December. If successful, Freudenberg intends to delist Nilfisk from the Danish stock exchange. Founded in 1906, Nilfisk manufactures cleaning machines and employs approximately 4,500 people globally, selling products in over 100 countries.
Freudenberg Home and Cleaning Solutions has announced a recommended public offer to acquire all outstanding shares in Danish company Nilfisk Holding at DKK 140 per share, valuing the company at approximately DKK 3.80 billion (€507 million). The three largest shareholders in Nilfisk, collectively holding approximately 50.54% of outstanding shares and votes, have committed to accepting the offer. The board of directors of Nilfisk has issued a statement in accordance with Danish takeover regulations. The acquisition would bring the Copenhagen-based company under Freudenberg's ownership.
Nilfisk launches CS7020 Lithium Ion sweeper/scrubber dryer.
In August 2023 Torsten Türling stepped down as CEO of Nilfisk due to family reasons and the Nilfisk Board of Directors appointed Deputy Chair René Svendsen-Tune as interim CEO of Nilfisk.
Peter Nilsson, Chair of the Board of Directors in Nilfisk comments: "I am very pleased to announce Jon Sintorn as CEO of Nilfisk.