Full-Time

Senior Claims Adjuster

Marine Liability

Confirmed live in the last 24 hours

Markel

Markel

1,001-5,000 employees

Specialty insurance and reinsurance provider

Financial Services

Senior

London, UK

Hybrid position.

Category
Insurance
Finance & Banking
Required Skills
Customer Service
Requirements
  • Background and knowledge in Marine Liability is required
  • You will have achieved ACII accreditation, or be working towards it
Responsibilities
  • Drive, through your own work (and, if applicable, through management of any team members), the claims philosophy of being 'The most customer focused, nimble and value adding claims team in the market'
  • Achieve this through agreeing, reviewing and completing your own objectives; your contribution at team meetings; effective oversight of DCAs and service providers; and interaction with key brokers. Passing back any key information in this regard to your team
  • Be responsible for managing your (and, if applicable, your team members') claims in accordance with the MINT claims and reserving philosophy, Markel Style, the Claims Handling Manual and all regulatory and legislative requirements. Calling out claims to your manager, where appropriate, for input on strategy and/or reserving
  • Monitor, provide feedback and ensure compliance on important metrics
  • Drive, facilitate and deliver a customer focused approach to claims which is measurable through speed of service and open, honest and personable communications with all brokers and (re)insureds
  • Produce good quality and informative narratives and information on key claims and claims developments, and to ensure this is raised as appropriate to management (whether to your direct manager or beyond), including provision of narratives for inclusion in your team's monthly/quarterly reports
  • Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business and interact with placing and claims brokers in order to develop strong relationships and knowledge about the quality of our claims management at Markel
  • Work collaboratively with our Actuarial and Outwards Reinsurance teams, ensuring that they are all apprised of new notifications and significant developments
  • Work with the underwriters to develop business by participating in client meetings, presenting on topics of interest and attending conferences
  • Contribute through your own work to achieve the critical metrics set in the annual Claims Business Plan and to identify areas of improvement in the team, as well as provide proactive feedback to the Claims Manager
  • Treat customers fairly and report any complaints immediately so that these can be addressed quickly. Flag any potential or actual conflict of interest in accordance with our procedures
  • Show a willingness to lead claims on all classes of business handled by the team, including attending underwriting meetings, learning about the class and developing relationships with key partners in the claims handling process
  • Assist the Claims Manager with specific ad hoc projects and provide innovative ways of doing things as required. Be willing to assist beyond the day to day claims handling to further develop the team and book of business as a whole

Markel provides specialty insurance, reinsurance, and investment services, focusing on hard-to-place risks in niche markets. Their insurance offerings include coverage for agricultural and equine risks, reinsurance for large enterprises like oil rigs, event cancellation insurance for weddings and concerts, inland marine coverage for fine art, environmental pollution, and insurance for recreational vehicles like yachts and motorcycles. Markel's products work by assessing unique risks and tailoring coverage to meet the specific needs of their clients. Unlike many competitors, Markel emphasizes a culture of integrity, teamwork, and a commitment to understanding customer needs, which allows them to deliver quality service and innovative solutions. The company's goal is to lead in their industry by continuously improving their offerings and fostering an environment where employees can thrive and contribute to the company's success.

Company Stage

IPO

Total Funding

N/A

Headquarters

Glen Allen, Virginia

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Recent investments from firms like Lighthouse Investment Partners and Swedbank AB indicate strong market confidence in Markel's growth potential.
  • Expansion into new office space in Plano, Texas, reflects Markel's ongoing growth and commitment to increasing its operational capacity.
  • Key hires and promotions, such as the appointment of a new Chief Strategy Officer, signal a robust leadership team focused on strategic growth.

What critics are saying

  • The specialized nature of Markel's insurance offerings may limit its market size compared to more diversified insurers.
  • Expansion efforts, such as those in Asia Pacific, require careful management to avoid overextension and ensure sustainable growth.

What makes Markel unique

  • Markel's focus on niche markets like agricultural risks, event cancellation, and inland marine coverage sets it apart from traditional insurers.
  • The company's commitment to innovation and flexibility allows it to adapt quickly to market changes, unlike more rigid competitors.
  • Markel's global presence and strategic hires in Asia Pacific enhance its ability to serve diverse markets with specialized insurance solutions.

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