Senior Claims Adjuster

Do you have a background within Marine Liability Claims?

Come and work with our Wholesale Claims team here at Markel

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

We have an exciting opportunity for a Senior Claims Adjuster – Marine Liability to join the Markel team in our London office. The Claims department seeks to be a market-leader in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer centric, nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients. The Marine Liability team handle a broad range of claims emanating from the Marine Liability and Transport and Logistics Underwriting Division.

What you’ll be doing:

• Drive, through your own work (and, if applicable, through management of any team members), the claims philosophy of being “The most customer focused, nimble and value adding claims team in the market”

• Achieve this through agreeing, reviewing and completing your own objectives; your contribution at team meetings; effective oversight of DCAs and service providers; and interaction with key brokers. Passing back any key information in this regard to your team

• Be responsible for managing your (and, if applicable, your team members’) claims in accordance with the MINT claims and reserving philosophy, Markel Style, the Claims Handling Manual and all regulatory and legislative requirements. Calling out claims to your manager, where appropriate, for input on strategy and/or reserving

• Monitor, provide feedback and ensure compliance on important metrics

• Drive, facilitate and deliver a customer focused approach to claims which is measurable through speed of service and open, honest and personable communications with all brokers and (re)insureds

• Produce good quality and informative narratives and information on key claims and claims developments, and to ensure this is raised as appropriate to management (whether to your direct manager or beyond), including provision of narratives for inclusion in your team’s monthly/quarterly reports

• Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business and interact with placing and claims brokers in order to develop strong relationships and knowledge about the quality of our claims management at Markel

• Work collaboratively with our Actuarial and Outwards Reinsurance teams, ensuring that they are all apprised of new notifications and significant developments

• Work with the underwriters to develop business by participating in client meetings, presenting on topics of interest and attending conferences

• Contribute through your own work to achieve the critical metrics set in the annual Claims Business Plan and to identify areas of improvement in the team, as well as provide proactive feedback to the Claims Manager

• Treat customers fairly and report any complaints immediately so that these can be addressed quickly. Flag any potential or actual conflict of interest in accordance with our procedures

• Show a willingness to lead claims on all classes of business handled by the team, including attending underwriting meetings, learning about the class and developing relationships with key partners in the claims handling process

• Assist the Claims Manager with specific ad hoc projects and provide innovative ways of doing things as required. Be willing to assist beyond the day to day claims handling to further develop the team and book of business as a whole

Our must haves:

• Ability to take the lead and management of strategy on a portfolio of complex and/or high value claims and be a point person to the relevant underwriters

• Identify and discuss the most common areas and trends in claims causation

• Segment and analyse the portfolio to assist in identifying the most profitable sub-segments and those areas where remedial action should be taken

• Understand, monitor, provide feedback and ensure compliance on important metrics

• Analyse and interpret data to enhance Markel’s underwriting capabilities (e.g. loss performance and underwriting efficiency). Scope out problems/questions for analysis and work with actuarial/underwriting/claims manager or head of class to investigate

• Assist underwriters with the development of policy language to achieve desired coverage and propose wording amendments to manager and/or underwriters

• Consistently produce quality work, finding the most efficient and practical means of overcoming challenges and demonstrating effective organisational skills

• Take ownership and accountability for own development and achievement of goals and actively help others to succeed while demonstrating and promoting inclusive behaviours and attitudes

• Understand customer needs and actively solicit and act upon feedback, providing solutions to problems. Build relationships outside of the claim’s function including underwriters, brokers and key legal providers

• Negotiate complex coverage matters calmly and effectively in the interests of all parties. Competently represent Markel in the management of market and broker meetings

• Understand wholesale underwriting and claims business plans and how claims actions impact overall company performance

• Assist in the training of junior members of the claims team. Providing insight into specific claims aspects and helping them develop their own capabilities

• Background and knowledge in Marine Liability is required

• You will have achieved ACII accreditation, or be working towards it

Who we are:

Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you:

• A great starting salary plus annual bonus & strong benefits package…

• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave

• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer

• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

#LI-Hybrid #PlayYourPartUK