Full-Time

Senior Claims Adjuster

Marine Liability

Posted on 10/25/2024

Markel

Markel

1,001-5,000 employees

Specialty insurance and reinsurance provider

Fintech
Financial Services

Senior

London, UK

Hybrid position.

Category
Insurance
Finance & Banking
Required Skills
Customer Service
Requirements
  • Background and knowledge in Marine Liability is required
  • You will have achieved ACII accreditation, or be working towards it
Responsibilities
  • Drive, through your own work (and, if applicable, through management of any team members), the claims philosophy of being 'The most customer focused, nimble and value adding claims team in the market'
  • Achieve this through agreeing, reviewing and completing your own objectives; your contribution at team meetings; effective oversight of DCAs and service providers; and interaction with key brokers. Passing back any key information in this regard to your team
  • Be responsible for managing your (and, if applicable, your team members') claims in accordance with the MINT claims and reserving philosophy, Markel Style, the Claims Handling Manual and all regulatory and legislative requirements. Calling out claims to your manager, where appropriate, for input on strategy and/or reserving
  • Monitor, provide feedback and ensure compliance on important metrics
  • Drive, facilitate and deliver a customer focused approach to claims which is measurable through speed of service and open, honest and personable communications with all brokers and (re)insureds
  • Produce good quality and informative narratives and information on key claims and claims developments, and to ensure this is raised as appropriate to management (whether to your direct manager or beyond), including provision of narratives for inclusion in your team's monthly/quarterly reports
  • Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business and interact with placing and claims brokers in order to develop strong relationships and knowledge about the quality of our claims management at Markel
  • Work collaboratively with our Actuarial and Outwards Reinsurance teams, ensuring that they are all apprised of new notifications and significant developments
  • Work with the underwriters to develop business by participating in client meetings, presenting on topics of interest and attending conferences
  • Contribute through your own work to achieve the critical metrics set in the annual Claims Business Plan and to identify areas of improvement in the team, as well as provide proactive feedback to the Claims Manager
  • Treat customers fairly and report any complaints immediately so that these can be addressed quickly. Flag any potential or actual conflict of interest in accordance with our procedures
  • Show a willingness to lead claims on all classes of business handled by the team, including attending underwriting meetings, learning about the class and developing relationships with key partners in the claims handling process
  • Assist the Claims Manager with specific ad hoc projects and provide innovative ways of doing things as required. Be willing to assist beyond the day to day claims handling to further develop the team and book of business as a whole

Markel provides specialty insurance, reinsurance, and investment services, focusing on hard-to-place risks in niche markets. Their products include coverage for agricultural and equine risks, reinsurance for large enterprises like oil rigs, event cancellation insurance, inland marine coverage for fine art, environmental pollution, and insurance for recreational vehicles such as yachts and motorcycles. Markel's approach emphasizes understanding customer needs and delivering quality service, while fostering a workplace culture that encourages personal growth and teamwork. Unlike many competitors, Markel prioritizes flexibility and spontaneity in its operations, aiming to continuously improve and innovate. The company's goal is to lead in its industry by providing tailored insurance solutions and maintaining a commitment to integrity and excellence.

Company Stage

IPO

Total Funding

N/A

Headquarters

Glen Allen, Virginia

Founded

1930

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for cyber insurance presents expansion opportunities for Markel's specialty offerings.
  • ESG investing trends align with Markel's expertise in environmental liability coverage.
  • Expansion in Asia's art market boosts demand for Markel's inland marine coverage.

What critics are saying

  • Increased competition in specialty insurance could impact Markel's market share.
  • Rising natural disasters may lead to higher claims and underwriting losses.
  • Regulatory changes post-Brexit could affect Markel's reinsurance and tax insurance operations.

What makes Markel unique

  • Markel specializes in niche markets like agricultural, equine, and environmental pollution insurance.
  • The company offers unique coverage for hard-to-place risks, such as inland marine and yachts.
  • Markel's investment in Certa enhances its tax and contingent risk insurance offerings.

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