Full-Time

Junior Developer Support Engineer

Posted on 5/1/2024

Algolia

Algolia

501-1,000 employees

AI-powered search and discovery platform

AI & Machine Learning
Consumer Goods
Data & Analytics

Junior

London, UK

Required Skills
Python
JavaScript
Java
Web Development
Requirements
  • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
  • Experience with web development, REST APIs, and database management.
  • Experience in technical customer support, supporting SaaS enterprise software ideally.
  • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
  • Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
  • Excellent spoken and written English skills.
  • Ability to work in an on-call rotation.
Responsibilities
  • Handling technical requests via web and email support channels.
  • Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
  • Submitting bug reports to the Engineering team for problems needing attention.
  • Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
  • Contributing to internal and external knowledge bases.
  • Participating in internal projects to improve processes and tools.

Working at Algolia presents an opportunity to be part of a team dedicated to providing advanced AI-powered Search & Discovery solutions that cater to over 17,000 global customers. This company is a leader in deploying natural language understanding and automatic query suggestions, ensuring both hyper-scalability and significant client ROI. The employees benefit from a robust technological environment that supports continuous learning and massive-scale operations, ideal for professional growth in cutting-edge technology sectors.

Company Stage

Series D

Total Funding

$334.7M

Headquarters

Palo Alto, California

Founded

2012

Growth & Insights
Headcount

6 month growth

2%

1 year growth

0%

2 year growth

11%