Full-Time
Customer Success Manager
Confirmed live in the last 24 hours
Resilience Cyber Insurance
201-500 employees
Cyber risk management and insurance solutions
Compensation Overview
$120k - $150kAnnually
Mid
New York, NY, USA
Hybrid role located in New York.
- 3-5 years of experience in customer success with a proven track record of driving customer satisfaction & retention.
- Experience with cyber security preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport, influence others, and negotiate effectively.
- Strong strategic thinking and problem-solving abilities, with a focus on driving business outcomes and delivering value to customers.
- Proficiency in CRM software and other relevant tools for managing customer interactions.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders simultaneously.
- Passion for delivering exceptional customer experience and a commitment to continuous improvement and learning.
- Proactively engage with customers to understand their goals, challenges, and feedback.
- Develop and execute Customer Success strategies to maximize retention, expansion, and satisfaction among our client base.
- Serve as the primary point of contact for assigned accounts, building trusted advisor relationships with key stakeholders.
- Conduct regular business reviews with clients to review performance, identify opportunities , and align on goals and priorities.
- Collaborate cross-functionally with Sales, Product, Underwriting, & Marketing to ensure a seamless customer experience and drive customer outcomes.
- Proactively identify and address any issues or concerns raised by customers, working to resolve them in a timely and satisfactory manner.
- Monitor customer health metrics and usage data to identify trends, risks, and opportunities for improvement.
- Lead efforts to upsell or cross-sell additional products or services to existing customers based on their needs and usage patterns.
- Advocate for customer needs and feedback internally, influencing product roadmap and development priorities.
- Mentor and coach junior members of the customer success team, providing guidance and support as needed.
Resilience Cyber provides a cyber risk management solution that combines cyber insurance with real-time data and analytics. Their platform helps insurers assess and underwrite cyber risks more effectively while also assisting businesses in improving their cybersecurity measures. The service includes features like loss prevention strategies, cyber risk quantification, and simulations of breaches and attacks. Unlike many competitors, Resilience Cyber focuses on a proactive approach to managing cyber risks through a SaaS model, generating revenue from subscription fees and additional services. The company's goal is to help organizations achieve greater cyber resilience.
Company Stage
Series D
Total Funding
$211.1M
Headquarters
St. Louis, Missouri
Founded
2016
6 month growth
↑ 13%1 year growth
↑ 22%2 year growth
↑ 34%
Simplify's Take
What believers are saying
- Raised $100MM in Series D funding to accelerate global expansion.
- Launched Technology E&O coverage, addressing a challenging area in the insurance market.
- Acquired BreachQuest to enhance capabilities against business email compromise.
What critics are saying
- Scattered Spider hacking group poses a threat to Resilience's clients.
- Complexity of Technology E&O coverage may challenge market understanding.
- Integration of BreachQuest may temporarily divert focus from core operations.
What makes Resilience Cyber Insurance unique
- Resilience integrates cybersecurity, insurance, and risk management into a single solution.
- Founded by experts from US military and intelligence communities, offering unique insights.
- Provides real-time data analytics and breach simulations for effective cyber risk management.
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