Full-Time
Customer Success manager
Confirmed live in the last 24 hours
Resilience Cyber Insurance
201-500 employees
Cyber risk management and insurance solutions
Compensation Overview
$120k - $150kAnnually
Mid
New York, NY, USA
Hybrid position in New York, NY.
- 3-5 years of experience in customer success with a proven track record of driving customer satisfaction & retention.
- Experience with cyber security preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport, influence others, and negotiate effectively.
- Strong strategic thinking and problem-solving abilities, with a focus on driving business outcomes and delivering value to customers.
- Proficiency in CRM software and other relevant tools for managing customer interactions.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders simultaneously.
- Passion for delivering exceptional customer experience and a commitment to continuous improvement and learning.
- Proactively engage with customers to understand their goals, challenges, and feedback.
- Develop and execute Customer Success strategies to maximize retention, expansion, and satisfaction among our client base.
- Serve as the primary point of contact for assigned accounts, building trusted advisor relationships with key stakeholders.
- Conduct regular business reviews with clients to review performance, identify opportunities , and align on goals and priorities.
- Collaborate cross-functionally with Sales, Product, Underwriting, & Marketing to ensure a seamless customer experience and drive customer outcomes.
- Proactively identify and address any issues or concerns raised by customers, working to resolve them in a timely and satisfactory manner.
- Monitor customer health metrics and usage data to identify trends, risks, and opportunities for improvement.
- Lead efforts to upsell or cross-sell additional products or services to existing customers based on their needs and usage patterns.
- Advocate for customer needs and feedback internally, influencing product roadmap and development priorities.
- Mentor and coach junior members of the customer success team, providing guidance and support as needed.
Resilience Cyber provides a solution that combines cyber insurance with real-time data and analytics to help businesses manage cyber risks. Their platform allows insurers to better assess and underwrite cyber risks by offering tools for loss prevention, cyber risk quantification, and simulations of breaches and attacks. This approach helps organizations improve their cybersecurity measures and prepares them for potential cyber threats. Unlike many competitors, Resilience Cyber focuses on integrating proactive risk management with insurance, aiming to enhance the overall cyber resilience of their clients. The goal is to empower businesses to effectively navigate the complexities of cyber threats and minimize their impact.
Company Stage
Series D
Total Funding
$211.1M
Headquarters
St. Louis, Missouri
Founded
2016
6 month growth
↑ 11%1 year growth
↑ 14%2 year growth
↑ 28%
Simplify's Take
What believers are saying
- The $100MM Series D funding round led by Intact Ventures and Lightspeed Venture Partners provides significant capital for global expansion and scaling.
- The addition of Technology E&O coverage broadens Resilience's market reach, particularly among mid-sized and large enterprises.
- Strategic hires like Dan Rance and senior appointments in underwriting, claims, distribution, and security bolster the company's expertise and operational capacity.
What critics are saying
- The increasing frequency of cyber attacks, such as those by Scattered Spider, poses a constant threat to the company's clients and could impact its reputation.
- The competitive landscape in cyber insurance and risk management is intense, with many players vying for market share.
What makes Resilience Cyber Insurance unique
- Resilience Cyber Insurance uniquely combines cyber insurance with cyber risk management solutions, offering a holistic approach to managing cyber threats.
- The company's recent launch of Technology Errors & Omissions (E&O) coverage sets it apart by addressing a historically challenging area for the insurance market.
- Resilience's acquisition of BreachQuest enhances its incident preparedness capabilities, making it a more comprehensive solution provider in the cyber insurance space.
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