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Service Designer Commercial
Posted on 6/27/2022
INACTIVE
Locations
McLean, VA, USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Science
Figma
Adobe Illustrator
Research
Sketch
UI/UX Design
Requirements
  • Supporting early product definition by working with partners to participate on discovery sessions that uncover customer pain points and opportunities
  • Demonstrated interest and aptitude in service design methods such as service blueprints, journey maps, system maps and stakeholder maps
  • Understand customer needs and define opportunities through usability and empathy studies
  • Visualizing existing and future-state digital and in-person experiences, identifying opportunities and solutions for improvement and experimentation
  • Creating user flows and experience mapping illustrating key front-of-stage and back-of-stage interactions
  • Designing specific touchpoints through building interaction patterns, digital prototypes and other artifacts
  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
  • Supporting effective storytelling and presentation of visual concepts to various stakeholders
  • Partnering in creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
  • At least 2 years of experience in applied service or experience design towards defining product or business requirements
  • At least 2 years of experience with service design methodologies
  • At least 2 years of experience designing for digital products
Responsibilities
  • Collaborating with technology, product, and business teams to uncover user needs and value proposition then translating them into intuitive and engaging digitaland in person experiences
  • Participating in translating complex ideas into understandable concepts that evolve and enhance the product/service experience
  • Advocating for the customer through human centered design methodologies (like design research, personas, collaborative work sessions facilitation and frameworking) to strategically define ideal banking experiences across in-person and digital touchpoints
  • Advocating for design methods with business partners to build a company wide design culture
  • Creating and facilitating design-led workshops to engage and build alignment across different partners and teams
  • Championing prioritization of design-centered product enhancements grounded in research and analysis, such as design thinking and service design methodologies
  • Connecting with design community peers by learning, sharing, and teaching
Desired Qualifications
  • Bachelor's degree or military experience
  • Advanced degree, trainings, or certifications in service design, design, HCI (Human Computer Interaction), or related design fields
  • Background in psychology, anthropology, sociology, data science, HCI or design
  • Background in UX or experience working closely with UX designers and researchers
  • Experience with standard digital design tools (e.g. Figma, Sketch, Adobe Illustrator, Mural, LucidSpark, etc.)
  • A proven record of coordinating a team to deliver a vision or strategy you've helped articulate in complex or enterprise systems
  • Familiarity with working in an established design system
Capital One

10,001+ employees

Sixth largest bank and financial service provider
Company mission
Capital One was founded on the belief that no one should be locked out of the financial system. Their deep commitment to financial inclusion is reflected in their business, community partnerships, philanthropy, and most importantly, support for customers. Capital One is on a mission to change banking for good.
Benefits
  • Medical, Dental, & Vision coverage
  • Onsite Health Centers
  • Prescription saving with network of local pharmacies
  • Stock Purchase Plan
  • Education Assistance
  • 401(k)
  • Flexible Spending Accounts
  • Life and Disability insurance
  • Generous paid time off + corporate & floating holidays
  • Registered dieticians on site, cooking classes and free virtual fitness classes
  • Employee Assistance Program
Company Values
  • Creating financial tools that enrich lives
  • Building thriving communities
  • Advocating for an inclusive society
  • Do the Right Thing