Director of Community
Posted on 3/22/2024
Sigma Computing

201-500 employees

Business intelligence analytics tools
Company Overview
Sigma Computing's mission is to empower everyone to make the best possible decisions at every turn by removing the barriers that prevent people from analyzing data across sources and delivering the full spectrum of self-service cloud analytics and business intelligence.
Data & Analytics

Company Stage

Series C

Total Funding

$721.3M

Founded

2014

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

12%

1 year growth

10%

2 year growth

137%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Social Media
Social Media Management
Social Media Marketing
Social Media Strategy
Requirements
  • 5+ years experience managing communities at a B2B SaaS organization
  • Demonstrated ability to manage both digital and in-person community experiences including user groups, meetups, and knowledge-sharing portals
  • Able to create trust and credibility with customers, and successfully work with internal teams as a customer advocate, creating new capabilities and innovative ideas on how to support them
  • Excellent verbal and written communication skills. You should be comfortable preparing and sending materials, as well as training internal and external stakeholders
  • Ability to craft thought leadership articles with deep technical expertise
  • Strong project management skills including an ability to manage cross-functional deliverables in a fast-paced environment
  • Domain expertise in the BI and data space
  • Must be willing to travel to support key community events
Responsibilities
  • Form strong relationships with community members and support their growth from Sigma users into Sigma champions
  • Represent the voice of the community internally by escalating community stories, questions, and feedback to internal teams
  • Scale Sigma’s forum through engaging content, articles, tutorials, and by integrating effective support processes
  • Develop and run global user group strategy to foster knowledge sharing between users
  • Build recognition programs including community awards
  • Create ambassador program and identify and encourage users to become Sigma evangelists
  • Execute in-person community meetups and larger community events across key regions
  • Create engaging digital competitions, challenges, and other ways for the community to show off their Sigma skills
  • Write and manage the community newsletter and community update blog and social posts
  • Collaborate with the Partnerships and Customer Support teams to achieve collective targets
  • Use Sigma to report on metrics and become a product expert. We are a data-driven group and expect you to become fully proficient in our own product.