Full-Time

Senior Client Services Engineer

Updated on 5/10/2024

Zoox

Zoox

1,001-5,000 employees

Develops autonomous, all-electric mobility vehicles

AI & Machine Learning
Automotive & Transportation

Senior

San Mateo, CA, USA

Required Skills
Communications
Requirements
  • 8+ years of experience in an IT Support/Admin role
  • 2+ years of experience in a lead role
  • Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment
  • Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
  • Experience with Jira, Confluence, or similar ticketing and documentation tools
  • Strong knowledge of Active Directory account administration
  • Strong critical thinking, problem solving, communication and prioritization skills
Responsibilities
  • Provide support for all end-user technology services while in-person, or remote via Jira Service Desk and Slack
  • Develop, enhance, and implement Client Services processes and policies
  • Schedule, manage, and direct Client Services team members on a daily basis
  • Deploy and maintain conference room systems, printers, digital signage, and other office equipment
  • Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience
  • Create and maintain documentation for internal team processes and user-facing support articles
  • Travel may be required to support various Zoox office locations

Zoox is at the forefront of transforming urban mobility with its focus on developing autonomous, electric vehicles tailored for efficient mobility-as-a-service. By prioritizing environmental concerns with vehicles designed to reduce congestion and pollution, Zoox stands out as a leader in creating safer and more sustainable urban transit solutions. Working at Zoox offers a dynamic environment where technology and sustainability intersect, providing a unique opportunity for those passionate about shaping the future of transportation.

Company Stage

M&A

Total Funding

$2.3B

Headquarters

Foster City, California

Founded

2014

Growth & Insights
Headcount

6 month growth

15%

1 year growth

27%

2 year growth

80%

Benefits

Health Insurance

Maternity & Paternity Leave

Vacation & Paid Time Off

Sick Days

Free Lunch or Snacks

Employee Assitance Program