Customer Service Repairs Executive

We are Ultra Precision Control Systems

Ultra PCS is a leading developer of mission and safety critical equipment in the defence and aerospace industry. Our team of experts are at the heart of our success, which is why we are dedicated to fostering a safe working environment and a positive culture where every staff member feels valued and respected.

We solve our customers' problems, providing engineering solutions to safety and mission critical challenges in the air and on the ground. Our solutions can be found in the latest military aircraft and vehicles, in civil aircraft, and in unmanned vehicles.

We also offer innovative products optimised to support the unique challenges of the dismounted soldier. We help to ensure our customers get to where they need to be safely, achieve their objectives and keep on going back.

Flexible Working

Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.

Job Description

Ultra Precision Control Systems (PCS) are looking for a Customer Service Repairs Executive to join the Repairs team. As a key member of the team, you will be responsible for delivering an exemplary standard of customer service to our Aftermarket customers.

You will represent the customer and ensure that their voice is heard and acted upon within Ultra PCS, whilst also understanding and working towards the goals of the business.

You will process Repairs and orders against customer demand, through a cradle to grave process, ensuring on time deliveries. Through your close working relationship with customers, you will help to identify potential new business opportunities.

Key Responsibilities:

• Review all customer orders in accordance with departmental procedures, ensuring customer requirements are understood, communicated with the business and where necessary challenged with the customer prior to commencing work on the customer owned products.
• Accurately load customer repair orders into Ultra’s ERP system.
• Provide customer with timely updates regarding the progression of their orders.
• Provide quotations to the customers for work to be performed on their units.
• Manage the customer interface for all our aftermarket customers providing exceptional service levels in accordance with our support contracts.
• Ensure all aftermarket customer issues are managed effectively and resolved to the mutual satisfaction of the business and our customers.
• Support the cash collection process to maximize our cash flow.
• Work with all areas of the business to resolve all customer issues which are holding up invoice payment or causing a customer complaint/concern.
• There may be additional activities to perform from time to time in order to maximise the contribution to Ultra Electronics PCS goals and objectives.

Qualifications/Experience:

Essential:

• Good customer interface skills
• Exceptional attention to detail
• Proficient use of MS office package
• Well organised and able to plan and schedule work effectively
• Committed to customer satisfaction but with a strong understanding of the impact on the business

Desirable:

• Experience in identifying opportunities
• Aerospace experience (military and civil)
• ERP or other business system
• Awareness of export and import

Benefits:

Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities.

• Flexible working within core working hours
• 25 days holiday (185 hrs) with the option to buy/sell 5 days (37 hrs) plus bank holidays.
• 4 times your annual salary in life assurance
• Flexible benefits package
• Pension Scheme - Less than 5 years' service up to 5.5% employer contributions, 5 years' service + up to 7.5% employer contributions. 
• Sports and Social club
• Supportive and friendly working environment with regular team events

You couldn’t be joining the team and Ultra at a more exciting time. Therefore if this sounds of interest, please follow the application process.

Nationality Requirements

Candidates must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria.

Diverse & Inclusive Employer

Ultra PCS is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self.

We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.

We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.