The Customer Success Manager (CSM) partners with Wunderkind’s largest enterprise clients to drive exceptional outcomes on our Autonomous Marketing Platform. This role is pivotal in executing high-impact campaigns, managing complex projects, and collaborating with stakeholders to ensure seamless tactical execution and measurable results. Success metrics for this role include Gross & Net ARR retention, platform adoption, client performance, and NPS.

The CSM will manage a concentrated portfolio of enterprise clients, serving as the expert in platform capabilities and execution. Ideal candidates bring a unique combination of technical proficiency, creativity, and meticulous attention to detail, enabling them to execute data-driven strategies that optimize customer engagement across digital channels.

This role offers the opportunity to work with some of the world’s most prominent consumer brands, leveraging cutting-edge technology to deliver personalized, high-performing marketing solutions.

*This role is in-office 3 days a week  (Tu-Thurs)*

 Key Qualities of a Successful Candidate:

• Technical Expertise: Strong affinity for enterprise technology platforms with a desire to master Wunderkind’s capabilities.
• Creative Problem-Solving: Ability to develop tailored, innovative campaign ideas that align with client objectives and enhance the digital customer experience.
• Collaboration Skills: Adept at partnering with internal teams and external stakeholders to coordinate efforts and set clear expectations.
• Intellectual Curiosity: Passionate about digital marketing, including multi-touch customer journeys, data-driven personalization, and AI-powered optimization.
• Communication Excellence: Exceptional written and verbal communication skills with the ability to simplify complex concepts and present them effectively to diverse audiences.
• Strategic Mindset: Ability to break down complex challenges into actionable, pragmatic plans.
• Professional Demeanor: Personable and polished, with the cultural and business maturity to thrive in enterprise environments.

Responsibilities and Level of Effort (LOE):

Campaign Ideation and Execution (40%)

• Lead the end-to-end execution of client campaigns, from concept to launch, ensuring alignment with business goals and maintaining high analytical standards.
• Collaborate with Professional Services, Product, and Analytics teams to deploy campaigns, troubleshoot issues, and implement optimizations for maximum impact.
• Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement.
• Maintain detailed client documentation, including performance reports, action plans, and feedback summaries.

Client Management (40%)

• Serve as the primary operational point of contact for enterprise clients, ensuring satisfaction and maximizing the value of Wunderkind’s platform.
• Enable client stakeholders to effectively use Wunderkind’s UI for analytics and campaign management.
• Facilitate regular check-ins, strategic ideation sessions, and process reviews with client teams.
• Collaborate with Product, Engineering, and Professional Services to address escalations, meet project milestones, and enhance client programs.
• Own key components of campaign performance and platform narratives in Executive Business Reviews (EBRs), in partnership with the Account team.

 Strategic and Ad-Hoc Initiatives (20%)

• Participate in strategic initiatives such as testing new features, providing product feedback, and contributing to process improvements.
• Advocate for client needs within Wunderkind, ensuring their voice influences product development and service delivery.
• Support special projects or pilot programs to improve outcomes across the portfolio.

 Qualifications

• 3+ years of experience in a client-facing role within Technology, Marketing, Consulting, or Consumer Brand industries.
• Demonstrated ability to define project milestones, manage deliverables across teams, and evaluate outcomes.
• Practical experience with marketing technology platforms and consumer brand strategy.
• Strong presentation and data storytelling skills, with the ability to create clear and engaging visuals.
• Analytical mindset with a proven ability to interpret data and drive performance improvements.
• Excellent organizational skills with the ability to prioritize and manage multiple projects in a fast-paced environment.
• Strong business acumen and the ability to navigate complex organizations.
• Bachelor’s degree in Business, Marketing, or a related field

Travel

• Up to 20% to attend client meetings and key events as needed

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

The base salary range for this role is $72,000-$90,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

Learn More About Our Company, Culture and 5 Core Values: 

DRIVE UNDENIABLE PERFORMANCE: 

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible 

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Gucci, Lenovo, Cole Haan, HelloFresh and more 
• Incredible growth and development opportunities for top performing employees whether it be a leadership track or building out your own unique specialities 

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and in-office weekly catered lunch
• Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

• Company support and flexibility through all professional and personal development 
• Generous work life balance with unlimited PTO, 14 National Holiday closures, Summer Fridays, Maternity & Paternity leave offerings

RESPECT PEOPLE, PRIVACY, IDEAS: 

• Proud to be an equal opportunity and safe workplace 
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status