Full-Time
Customer Service Representative
Haslet
ITS Logistics
1,001-5,000 employees
Technology-driven 3PL and supply chain solutions
Compensation Overview
$24/hr
Fort Worth, TX, USA
Hybrid
Hybrid on-site/office schedule; occasional scheduling flexibility in the Fort Worth, Texas area.
 Customer Experience & Support (1) |
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- 2+ years of experience in 3PL, logistics, or supply chain customer service (eCommerce preferred)
- Strong client communication experience across multiple channels
- Experience with billing, invoicing, or reconciliation
- Proficiency in WMS, TMS, ERP, or CRM systems
- Excellent communication skills
- Strong attention to detail and problem-solving ability
- Ability to manage multiple priorities
- The ideal candidate will possess a demonstrated record of accomplishment in transportation industry and be accustomed to working in a fast paced, high volume environment
- Serve as the primary point of contact for assigned client accounts
- Communicate professionally via email, phone, ticketing systems, and internal platforms
- Partner closely with Client Success Managers (CSMs) to ensure alignment on client expectations and service delivery
- Proactively provide updates on orders, inventory, exceptions, and service issues
- Resolve client inquiries, escalations, and discrepancies quickly and effectively
- Collaborate with warehouse teams to ensure timely order processing, fulfillment, and shipping
- Investigate and resolve order issues, inventory discrepancies, and returns
- Ensure accurate and timely data entry in Warehouse Management Systems (WMS) and related platforms
- Prepare and manage weekly and/or monthly client invoicing
- Ensure all billable activities are captured accurately
- Reconcile billing discrepancies and respond to client billing inquiries
- Work cross-functionally with finance to maintain billing accuracy and timeliness
- Track and report on KPIs including order accuracy, on-time shipping, inventory accuracy, and SLA adherence
- Assist in generating client-facing reports and performance summaries
- Identify trends and escalate potential service risks
- Experience supporting eCommerce brands
- Familiarity with KPI reporting
- Experience working with Client Success or Account Management teams
- Intermediate Excel skills
ITS Logistics is a third-party logistics (3PL) provider that handles warehousing, transportation, and supply chain consulting across North America. It moves goods through ocean shipments, rail, and trucking, using a technology-driven approach to improve routing, visibility, and operations. The company differentiates itself with a network of strategic locations and an experienced team that can reach 75% of the U.S. and Canadian populations within 1.5 days and 95% within two days, enabling faster delivery and better cost management for customers. Its goal is to help clients optimize their supply chains, cut costs, and boost efficiency.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Sparks, Nevada
Founded
1999
Get referred to ITS Logistics
See people who can refer or advise you
Simplify's Take
What believers are saying
- Combined Echo-ITS revenue reached $5.2 billion in 2025, expanding cross-sell opportunities immediately.
- ITS’ July 2026 York warehouse increased the network to 8 million square feet.
- ITS reported 0.04% critical incident rates, supporting enterprise sales against security-conscious shippers.
What critics are saying
- Echo integration can dilute ITS culture, pricing discipline, and customer relationships during 2026.
- Cargo theft remains severe; one successful fraud ring can damage ITS’s trust-based brokerage moat.
- Caraway anchors the York opening; losing that account would weaken the new facility’s economics.
What makes ITS Logistics unique
- Echo closed ITS acquisition on March 25, 2026, preserving ITS’s specialist operating model.
- ITS’s DropFleet, drayage, and omnichannel fulfillment solve complex shipper networks better than pure brokers.
- York’s 708,000-square-foot June 2026 facility adds one-day East Coast reach and automation-ready capacity.
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Benefits
401(k) Retirement Plan
401(k) Company Match
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 27%1 year growth
↑ 27%2 year growth
↑ 30%ITS Logistics, an Echo Global Logistics company, is expanding its distribution network with a new 708,000-square-foot warehouse in York, Pennsylvania. The facility brings the combined entity's total nationwide footprint to over 8 million square feet, with locations across every major US region. The Class A warehouse features automation-ready infrastructure, over 125 dock doors, and direct access to major transportation networks including I-83 interstate and nearby intermodal terminals. It sits one hour from the Port of Baltimore and three hours from the Port of New York/New Jersey. Home goods brand Caraway, an ITS Logistics customer since 2019, will be the facility's first tenant. The location enables one-day reach to key markets along the Eastern Seaboard whilst optimising omnichannel operations. The warehouse is now accepting new tenants.
ITS Logistics, an Echo Global Logistics company, unlocks nationwide one-day reach with new distribution center. * 4 hrs ago RENO, Nev., June 18, 2026 (GLOBE NEWSWIRE) - ITS Logistics, an Echo Global Logistics company, is expanding its distribution and fulfillment network on the East Coast with a new distribution center in York, Pa. The Class A warehouse will bring the combined entity's total nationwide footprint to over 8 million square feet, with a location in every major U.S. region. Caraway, ITS's long-time customer, will be the first tenant in the building, enabling the company to reduce shipping times to key East Coast markets and optimize its omnichannel operations. OpenAI Is Preparing to File for an IPO in the Coming Weeks "This new location opens the door to the next stage of growth for ITS Logistics and our customers," said Ryan Martin, President of Distribution and Fulfillment at ITS Logistics. "With a stronger physical presence in the East, we have more control and flexibility over network design. And for our customers, it is the unlock for one-day reach to key markets along the Eastern Seaboard." The 708,000-square-foot Class A warehouse is equipped with automation-ready infrastructure, energy-efficient systems, and supported by a Tier-1 warehouse management system (WMS) for modern fulfillment operations. Over 125 dock doors offer flexible cross-dock design and load throughput, as well as secured trailer access for integrated transportation services and trailer pools. Direct access to the I-83 interstate and close proximity to Norfolk Southern and CSX intermodal terminals connect the distribution center to inland transportation networks. For import and export activity, the facility is one hour from the Port of Baltimore and three hours from the Port of New York/New Jersey. The extensive inbound transportation access is complemented by the company's network of national, regional, and local parcel providers, which provide cost-effective outbound fulfillment across the country. "York sits at the center of one of the most connected transportation corridors in the country," Martin continued. "However you're moving freight in or out, the access is there. Combined with our integrated parcel and truckload solutions, it makes Pennsylvania a cost-effective base for East Coast operations without sacrificing speed to customer." Home goods brand Caraway, which has partnered with ITS Logistics to scale its operations since 2019, will be the first tenant in the new facility. The two companies worked closely to identify a new location that would position brands for growth on the East Coast. "Decisions like this don't happen in a vacuum - they require buy-in on both sides and a shared understanding of where each company is headed," said Rob Snowden, Senior Director of Supply Chain at Caraway. "ITS and Caraway have grown together in a way where it made sense for us to be at the table together talking about this move. Searching for a win-win scenario exists in the DNA of our relationship." Following ITS Logistics' acquisition by Echo Global Logistics, the combined network boasts over 8 million square feet that includes food-grade, temperature-controlled shipping and warehousing and warehouse services across more than 40 locations nationwide. ITS Logistics' new distribution center is now accepting new tenants. Learn more about the facility here. About Echo Global Logistics Echo Global Logistics, Inc. is a leading provider of technology-enabled transportation and supply chain management services. Headquartered in Chicago with more than 60 locations across North America, Echo offers freight brokerage and Managed Transportation Solutions across all major modes including Truckload, Partial Truckload, LTL, Intermodal, Cross-Border, Drop-Trailer and Trailer Pool, Container Management and Drayage, Food-Grade and Temperature-Controlled shipping and warehousing, and Warehouse Services. Echo leverages its proprietary technology platform - including automation, machine learning, and AI-driven decision support - to help customers optimize transportation performance, improve visibility, and simplify supply chain execution across complex supply chains. For more information on Echo Global Logistics, visit: www.echo.com. About ITS Logistics ITS Logistics, an Echo Global Logistics company, is one of North America's asset-based modern 3PLs, providing solutions for the industry's most complicated supply chain challenges. With a people-first culture committed to excellence, the company relentlessly strives to deliver unmatched value through best-in-class service, expertise, and innovation. The ITS Logistics portfolio features North America's #16 asset-lite freight brokerage, a top drayage and intermodal solution, an asset-based dedicated fleet, an innovative cloud-based technology ecosystem, and a nationwide distribution and fulfillment network. Amber Good LeadCoverage
ITS Logistics is strengthening its fraud prevention strategy as cargo theft incidents surge. The company, now part of Echo Global Logistics, maintains a critical incident rate of just 0.04%, well below industry standards. Cargo theft losses reached $725 million in 2025, a 60% year-over-year increase, according to Verisk CargoNet. The average value per theft climbed 36% as criminals increasingly target high-value commodities. ITS combats fraud through technology partnerships, including GenLogs, which provides real-time carrier verification and alerts for illegally sold operating credentials. The company also uses Highway for compliance monitoring and its proprietary transportation management system, ITS Drive. ITS emphasises combining technology with human oversight, with team members identifying AI-manipulated documents and maintaining carrier relationships to prevent fraud before it occurs.
ITS Logistics partners with Indianapolis Zoo to present xZOOberance spring festival. Annual spring festival underway now through April 19 - including Sensory-Friendly days for guests with sensory needs. April 07, 2026 09:25 ET | Source: ITS Logistics INDIANAPOLIS, April 07, 2026 (GLOBE NEWSWIRE) - The Indianapolis Zoo and ITS Logistics, one of North America's fastest-growing third-party logistics providers,today announced that xZOOberance, the Zoo's annual spring festival, is now underway. Presented by ITS Logistics, the festival runs daily from noon to 4 p.m. through April 19 at the Bicentennial Pavilion, 1200 W. Washington St., Indianapolis. xZOOberance invites families and visitors of all ages to shake off the winter and celebrate the arrival of spring with live DJ performances, karaoke, animal-inspired yoga, hands-on animal encounters with chickens and goats, face painting, specialty seasonal food and drinks, and vibrant floral décor throughout the Zoo grounds. The festival is included with regular Zoo admission and free for Zoo members. "At ITS Logistics, we believe that showing up for the communities where we live and work is not just good business - it's who we are," said Ryan Martin, President of Distribution and Fulfillment, ITS Logistics. "Partnering with the Indianapolis Zoo on xZOOberance gives us the opportunity to bring a little extra joy to Indianapolis families this spring." This year's festival also features a second dedicated Sensory-Friendly Day on April 12, designed to create a more comfortable and inclusive experience for guests with sensory sensitivities. On those days, music throughout the Zoo will be reduced or turned off, lighting adjustments will be made during the Dolphin presentation, quiet rooms and sensory stations will be available, and sensory bags can be checked out at the Visitor Services Center. The Carousel will operate without lights or sound, and voice amplifiers will not be used during animal chats. "xZOOberance has become the spring break destination for Indianapolis families, and after a long Indiana winter, there's nothing quite like watching families come through the gates and just light up," said Debbie Dreiband, Corporate Sponsorships, Indianapolis Zoo. "Having ITS Logistics as our presenting sponsor means we can make that experience even bigger and more inclusive for everyone. They've been a real partner in this community." ITS Logistics serves as both the presenting sponsor and official logistics partner of the Indianapolis Zoo - a multi-year, hands-on relationship that includes storing and managing the Zoo's seasonal inventory and festival materials year-round, ensuring each new season launches seamlessly. Together, the two organizations share a commitment to sustainability, working to reduce their environmental footprint and moving toward a cleaner, more sustainable future, one shipment, one initiative, one community at a time. The Indianapolis Zoo is located at 1200 W. Washington St. in White River State Park. Festival activities run noon to 4 p.m. daily through April 19. The Zoo is open 9 a.m. to 5 p.m. For tickets and more information, visit indianapoliszoo.com. About ITS Logistics ITS Logistics is one of North America's fastest-growing, asset-based modern 3PLs, providing solutions for the industry's most complicated supply chain challenges. With a people-first culture committed to excellence, the company relentlessly strives to deliver unmatched value through best-in-class service, expertise, and innovation. The ITS Logistics portfolio features North America's #18 asset-lite freight brokerage, a top drayage and intermodal provider, an asset-based dedicated fleet, an innovative cloud-based technology ecosystem, and a nationwide distribution and fulfillment network. About the Indianapolis Zoo The Indianapolis Zoo protects nature and inspires people to care for our world. Located in White River State Park, the Indianapolis Zoo is accredited by the Association of Zoos and Aquariums and the American Alliance of Museums as a zoo, aquarium and botanical garden. Visit IndianapolisZoo.com.
Three ITS Logistics executives named 2026 Pros to Know by Supply & Demand Chain Executive. -ITS Logistics is honored to have its leadership team recognized across categories for tech, innovation, and exceptional leadership.-. March 18, 2026 09:58 ET | Source: ITS Logistics RENO, Nev., March 18, 2026 (GLOBE NEWSWIRE) - Today, Supply & Demand Chain Executive has recognized multiple members of the ITS Logistics team as winners in this year's Pros to Know award lineup, which acknowledges outstanding executives whose accomplishments offer a roadmap for other leaders looking to leverage supply chain as their competitive advantage. The three award winners represent leadership across the ITS Logistics organization. * Leaders in Excellence: Josh Allen, CCO - with over 30 years of experience, Josh Allen heads the company's commercial strategy, overseeing sales, marketing, and strategic growth initiatives that position ITS as a modern, asset-lite 3PL solving complex supply chain challenges. Under his leadership, the company has sustained consistent growth while advancing initiatives in its premium universal drop trailer and trailer pool program, DropFleet, as well as sustainability and managed solutions. * Top Transportation Innovators: Srini Cherukuri, SVP - IT & CISO Srini leads the technology infrastructure, data strategy, and cybersecurity programs behind ITS Logistics' proprietary platforms, including the ITS Engage ecosystem. His work has helped scale secure, cloud-based systems that power real-time visibility, AI-driven decision making, and reliable execution across thousands of monthly freight movements. * Rising Stars: Albert Rosette, Sr. VP of Transportation - Albert leads over-the-road brokerage operations at ITS Logistics' Reno headquarters, overseeing a team of more than 400 employees managing approximately 50,000 loads per month. Rising through the organization since joining in 2015, he has driven record operational growth while guiding teams through major technology transformation and evolving regulatory challenges. "I'm incredibly proud to see our people, as a reflection of our whole team, recognized for the results they deliver for our business partners," said Scott Pruneau, CEO of ITS Logistics. "To be recognized across multiple categories illustrates the breadth of talent at ITS and is a credit to the effort and excellence we hold ourselves accountable to day in and day out. This is what it means to live the ITS Way." About ITS Logistics ITS Logistics is one of North America's fastest-growing, asset-based modern 3PLs, providing solutions for the industry's most complicated supply chain challenges. With a people-first culture committed to excellence, the company relentlessly strives to deliver unmatched value through best-in-class service, expertise, and innovation. The ITS Logistics portfolio features North America's #18 asset-lite freight brokerage, a top drayage and intermodal solution, an asset-based dedicated fleet, an innovative cloud-based technology ecosystem, and a nationwide distribution and fulfillment network.