Customer Experience & Support (1)

WeightWatchers is a global digital health company.

WeightWatchers is a global digital health company and the world’s #1 doctor-recommended, clinically studied behavioral weight health program. For sixty years, we have led the industry by blending science and community to help millions of people build sustainable healthy habits.

As the science of weight health rapidly evolves, so does WeightWatchers. We are redefining the category by developing new clinical pathways for GLP-1 medication access, creating specialized behavioral programs for members on weight-loss medications, and integrating medical care with our proven habit-change framework. By combining these clinical breakthroughs with our digital-first community, we are uniquely positioned to lead the future of weight health care.

Who we are

Our Field Team is comprised of Coaches and Guides who establish connections with members and create inclusive in-person communities at our Studio locations. They inspire our members to develop healthy habits by teaching them how to eat healthier while still enjoying their favorite foods, move more, sleep better, and shift their mindset, all while fostering a sense of community and belonging. Each week, our Coaches and Guides work hard to help members achieve their wellness goals and make positive lifestyle changes

What you will do

While having a ton of fun, you’ll be responsible for: member engagement, member retention, new member recruitment, and product sales - all while working flexible hours!

Here’s a quick snapshot of what you can expect:

Deliver an exceptional workshop experience while engaging members with the weekly behavior change curriculum to support their journey.
Build strong connections in the community on social platforms and seek opportunities to build on-brand partnerships, attract new members, and create brand awareness, representing WW at internal and external community events.
Focus on member recruitment and retention by relationship building with members and providing them the support, tools or products they need to be successful.
Deliver behavior change coaching by ensuring members feel seen, heard and supported - respond to members’ posts with purpose, encouraging members to reflect, learn, problem-solve and create action plans, welcoming new members.

Who you are

Here’s what you need to bring to the table:

Social media savvy or content creator
Passionate about wellness and either a current WW member or excited to become one
Excellent at active listening to be able to provide our members with assistance
Experienced at facilitating a group preferred
Able to travel to our workshop locations within the territory
Interested in a flexible, part-time schedule

Schedule: This is an in person role at our studio location. Schedule will be Friday mornings in Midland, ON from 8am to 10am, with opportunities to sub in the nearby area.

Base salary may vary depending on, but not limited to: skills, experience, and location. This role is also eligible for a comprehensive benefits package and annual bonus program.

Canada Pay Range

$15—$20 CAD

At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We have a hybrid work environment to allow our employees to find the right work-life balance.

It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.

By agreeing to participate in our process, you agree that any information we collect is subject to our Privacy Policy.

Maryland

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

Massachusetts

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws). Eligible employees are covered by worker's compensation insurance for work-related injuries or illness.

RECRUITMENT SECURITY & FRAUD PREVENTION

At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind:

Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address.
Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges.
Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf.
Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase.

Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at https://job-boards.greenhouse.io/ww

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WeightWatchers is a global digital health company.

RECRUITMENT SECURITY & FRAUD PREVENTION

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