Customer Value Manager

Job Description

As we continue to evolve our client portfolio and expand, MET Energia Italia is now looking for a talented Customer Value Manager, who will be contributing to the growth of the company in the Italian market.

You will play a key role in developing and managing initiatives aimed at maximizing the value of customers acquired by MET Energia Italia within the Household segment, across both digital and agent-based sales channels. In this role, you will contribute to our daily operations through:

• Define the key requirements and overall strategy to establish a strong and valuable relationship with customers following the successful completion of the sales process (from welcome communications to cross-selling and broader customer monetization initiatives) and manage related development projects to ensure effective and timely execution
• Oversee daily operations aimed at enhancing customer value, reducing churn, and increasing long-term revenues, ensuring full alignment with SME and Household Sales, Operations, and Back-Office teams
• Develop and implement an analytical framework to support data-driven decision-making and identify the most effective strategies to maximize customer value
• Support the CEO, CFO, Head of SME Sales, and Digital Sales Manager of MET Energia Italia in shaping the Digital Sales strategy within the broader company strategy, contributing to the definition of short- and long-term targets and ensuring the availability of necessary resources
• Be active and ready to take on new challenges in other areas of MET should this become your desire

Qualifications

• Minimum 3 years in similar roles in other Energy (power and/or gas) companies
• Entrepreneurial, dynamic, and results-oriented mindset, with a strong drive to go the extra mile and a continuous improvement approach
• Ability to thrive in a high-profile, fast-paced, and demanding environment focused on continuous value creation
• Strong analytical and problem-solving skills, with a proven data-driven approach to decision-making
• Experience working with CRM systems and analytics tools, with the ability to interpret customer data and performance metrics to guide decisions and maximize customer value
• Strong business acumen and strategic thinking capabilities
• Fluent in Italian and English
• Proficiency in MS Office, with advanced Excel skills

Additional Information

• Permanent employment contract
• The position is aligned with Level 2 of the CCNL Commercio. Final remuneration will be determined based on objective and gender-neutral criteria, including experience, skills, and qualifications.
• The opportunity to make a tangible impact on company performance and growth
• A dynamic, innovative, and fast-growing environment that values new ideas and encourages individual contribution
• An open and informal culture, with a high level of trust and autonomy
• Exposure to an international environment, with opportunities to collaborate and share knowledge with colleagues across MET Group, particularly the Swiss headquarters