Process Support Supervisor 3

Supervises the processing activities of one or more areas of responsibility by planning, assigning and supervising the work of others, establishing goals, developing schedules, priorities and standards for achieving goals, and coordinating and evaluating processing activities.

Management Scope: Supervises exempt and non-exempt staff.Education, Experience and Training:
Education and experience equivalent to a Bachelor's degree from an accredited college or university in Business Administration or in a job related field of study.

Special Requirements/Knowledge, Skills & Abilities:
 Skilled in the use of standard software applications. Ability to effectively communicate both orally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Knowledge of applicable rules and laws pertaining to assigned section(s).

Juvenile Department:
“Position requires working with juveniles who may have committed dangerous/aggressive acts; should possess a high tolerance for working in an emotionally demanding/stressful work environment.”

 Position requires working with juveniles who may have committed dangerous/ aggressive acts; should possess a high tolerance for working in an emotionally demanding/stressful work environment.”
 Must be physically able to perform “handling with care techniques, including takedowns, chasing and restraining youth” as outlined in the Texas Juvenile Justice Department (TJJD) requirement.
 Serves as back-up to staff and assumes all duties as necessary, i.e., administering medications, transporting youths to appointments, processing intake assessments or discharges, and disciplining youths.
 An employee may be transferred to another department, shift, location, or facility based on the needs of the Department.
 Working in a 24-hour facility may make the employee subject to working mandatory overtime or remaining on duty and working all, or a part of, an additional shift (“double shift”).
 The incumbent is / may be considered to be ‘essential personnel’ subject to being held over or called back to a work location or alternate site at all times. When required, you will be notified by your supervisor.
 Must be at least 21 years of age (for applicable positions) and must pass all portions (physical/written) of the Juvenile Academy to continue employment or all standards related to PREA and Ethics for specific positions.

Physical/Environmental Requirements:
Standard office environment. May be required to stand, walk and sit for prolonged periods, and lift up to 25 lbs. unassisted.1. Supervises, delegates and provide guidance to staff in one or more areas of responsibility related to performing highly complex tasks related to receiving, filing and processing documents, fees and fines, maintaining records, files and reports, and providing excellent customer service to ensure compliance with applicable laws, policies and procedures.

2. Ensures effective delivery of services by training staff, coordinating, delegating and monitoring the workflow to ensure accuracy, compliance and timeliness, providing feedback and collecting data for performance measures.

3. Acts as technical expert, researching and resolving problems and highly complex issues related to the program function, and responds to inquiries from staff, Judges, attorneys, other County departments and the general public, referring frequently to applicable laws, regulations and policies.

4. Researches and stays abreast of changes in applicable laws, participates in developing and implementing goals, objectives and standard operating policies and procedures, and monitors compliance.

5. Hires and trains staff, evaluates performance and initiates disciplinary action.

6. Performs other duties as assigned.