Developer Support Engineer

Future Secure AI is a rapidly scaling AI company co-developed with one of the world's largest financial institutions. Operating with the agility of a startup and the backing of global enterprise leaders, we are building technology that elevates human performance through advanced AI Co-Workers and next-generation LLM systems.

With deep C-suite access across industries and a growing network of global partners, our mission is bold: to redefine how humans and AI collaborate — and deliver 10x outcomes for individuals and organisations.

We are growing fast and looking for exceptional talent to help shape the future of AI.

The Opportunity

Key responsibilities

• Monitoring and detection: respond to ATLAS alerts; perform scheduled health checks and reactive monitoring on Classic; watch availability, performance, integration health, usage or cost anomalies, and AICW output-quality signals.
• Incident management: triage by priority; restore service using runbooks (restarts, queue clears, failovers, credential rotation, pre-approved configuration fixes); diagnose root cause; escalate code-level issues to Delivery and Engineering and platform or infrastructure issues to the DevOps and Infrastructure Engineer, with clear reproduction; support P1s alongside the Service Delivery Manager.
• Service requests: fulfil access, configuration, reporting and scheduled-task requests within SLA.
• Operational readiness and knowledge: contribute to operational acceptance of new AICWs; write and maintain runbooks and known-error notes; keep the service catalogue current.
• Quality and safety: recognise and act on guardrail, safety and security signals; invoke the kill-switch or disable path per runbook and escalate immediately when an AICW behaves unsafely or leaks data.
• Customer service: provide clear, professional incident updates and protect customer experience. Customer personal data is handled only within approved systems.
• Improvement: identify monitoring and automation improvements and reduce manual toil, especially on Classic.

Required skills and experience

• 2+ years of experience in software engineering, application support, production engineering, SRE, or a similar technical role.
• Strong programming skills with the ability to understand, debug, and troubleshoot application code.
• Hands-on experience with incident management, production troubleshooting, and resolving complex technical issues in a structured manner.
• Ability to analyse application logs, metrics, traces, and dashboards to identify root causes and drive resolution.
• Experience working with cloud environments such as AWS, Azure, or GCP.
• Comfortable working with APIs, databases, integrations, and modern software development practices.
• Experience with automation, scripting, or improving operational workflows is highly desirable.
• Strong understanding of monitoring, alerting, and reliability practices.
• Excellent written and verbal communication skills, with the ability to collaborate across engineering and product teams.
• Willingness to participate in an on-call rotation and support production systems when required.

Desirable

• ITIL 4 Foundation.
• Exposure to AI, machine learning or AI-agent products, and to status-page and incident-communication tooling.
• An automation mindset.
• Experience with cloud platforms such as AWS, Azure, or GCP

Why Join Us?

• A high-performance culture
• State-of-the-art technology
• Experience world-class leadership
• Scale of impact and purpose
• A competitive salary and a huge growth trajectory
• Work with the best in the industry
• Flexible work environment
• Diversity and creativity

Disclaimer: We do not wish to be contacted by recruitment agencies. Our hiring process is managed in-house and the best way for candidates to express interest is by applying with your resume through our company website.