Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Caddi

Caddi

51-200 employees

Cloud-based manufacturing support and optimization

Industrial & Manufacturing
Data & Analytics

Senior

Chicago, IL, USA

Required Skills
Sales
Communications
Marketing
Requirements
  • Proven experience as a Manager of Customer Success or in a similar customer-facing role, preferably in a technology environment
  • Strong understanding of ABM strategies and experience in B2B sales
  • Excellent analytical, organizational, and leadership skills
  • Proficiency in CRM and sales engagement tools such as Outreach
  • Strong communication and negotiation skills
  • In-depth knowledge of sales strategies, marketing, and customer acquisition
Responsibilities
  • Lead client onboarding process
  • Develop and nurture relationships with key clients
  • Proactively engage with clients to understand their needs
  • Collaborate with teams to address customer concerns
  • Work with clients on strategic plans
  • Drive customer retention and identify upsell opportunities
  • Gather customer feedback for product improvement
  • Generate and analyze customer success metrics

At CADDi, employees work at the forefront of the manufacturing industry, leveraging advanced drawing analysis technology and cloud-based systems to lead digital transformation efforts. The company's focus on optimizing supply chain operations through its unique service, CADDi Manufacturing, ensures high standards of quality, cost, and delivery. This environment fosters a culture of technical excellence and industry leadership, making it an exemplary workplace for professionals aiming to impact the future of manufacturing.

Company Stage

Series C

Total Funding

$171.6M

Headquarters

Chicago, Illinois

Founded

2017

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

9%