Director – MES Services

Internal Job Title: Director, Orbis MES Services 

FLSA Status:  Exempt, Full Time 

Location: US, Remote with travel as needed 

Position Summary   

Are you ready to lead transformative MES implementations across a global customer base? Ever.Ag is seeking a dynamic and strategic Director of MES Services to spearhead deployments of our flagship Orbis MES solution—a critical asset in our rapidly growing portfolio.

In this high-impact role, you’ll oversee the full lifecycle of MES projects, ensuring seamless execution, customer satisfaction, and profitability. You’ll lead cross-functional service teams—including project managers and technical consultants—driving excellence in delivery and innovation.

This is more than a leadership role—it's an opportunity to shape the future of MES services in a fast-paced, growth-oriented environment. If you thrive on solving complex problems, scaling global teams, and delivering results, we want to hear from you.

Key Responsibilities 

• Support pre-sales activities, including effort estimation and proposal development. 

• Review and validate project Statements of Work to ensure alignment with Ever.Ag project and pricing standards. 

• Oversee the creation and accuracy of project-related deliverables. 

• Review and distribute all portfolio project communications, ensuring clarity and correctness. 

• Maintain effective risk management practices across the project portfolio. 

• Ensure coordination between implementation and development teams for project-specific customizations. 

• Provide direct project management support as needed. 

• Oversee all assigned MES professional services teams, including project managers and subject matter experts. 

• Ensure the ongoing technical growth and Orbis knowledge attainment of the Orbis MES services team. 

• Engage effectively with Customer Support and Customer Success resources to ensure proper hand-offs within their respective processes. 

• Monitor and optimize team utilization to meet financial targets. 

• Oversee recruitment efforts for professional services staff. 

• Track and report key portfolio metrics and KPIs, such as utilization and margin analysis. 

• Assist with monthly invoicing and financial reconciliation for services. 

• Contribute to the development of methodologies and engineered service deliverables. 

• Support the design and launch of new service offerings. 

• Drive continuous improvement of professional services automation systems 

• Other duties as assigned 

Qualifications: 

• Bachelor’s degree with a minimum of eight years’ relevant work experience REQUIRED

• Experience leading MES (manufacturing enterprise software) implementation teams, preferably in food and/or CPG industries REQUIRED

• Proven track record of delivering projects on time, within scope and budget 

• Ability to manage teams of 25+ professionals 

• Skilled in leading globally distributed teams 

• Experience deploying and scaling team skills to meet evolving project needs 

• Proficient in Microsoft-based technologies, especially SQL Server and Transact-SQL 

• Experience with Oracle’s NetSuite SuiteProjects Pro/OpenAir professional services automation technologies preferred. 

• Experience with Salesforce.com preferred. 

• PMI-related certifications preferred. 

Competencies for Success 

• Reasonable level of autonomy and can make decisions within their area of responsibility; may consult with higher-level managers for complex or strategic matters. 

• Handles a range of tasks with varying degrees of complexity; needs to analyze information, make judgments, and solve problems within their area of responsibility. 

• Reasonable level of discretion and can make decisions within their area of responsibility; has the flexibility to adapt to changing circumstances. 

• Has foundational leadership skills and can effectively manage a team; demonstrates basic managerial competencies but may still rely on established practices. 

Who you will be working for  

 

Ever.Ag offers innovative AgTech solutions and services that empower agriculture, food, and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy, livestock, crops, and agribusiness. With decades of experience and industry-leading innovations, our technology, risk management, and market intelligence provide our customers with the tools and insights they need to operate more efficiently, sustainably, and strategically across every stage of the supply chain.

 

We welcome candidates from all backgrounds to contribute their unique perspectives to our team. Your success is our success!

 

Please visit our webpage to learn more about us News.Ever.Ag and https://www.ever.ag/