Full-Time

Field Services Engineering III

Posted on 9/24/2024

Medtronic

Medtronic

10,001+ employees

Develops and manufactures medical devices and therapies

Biotechnology
Healthcare

Compensation Overview

$60k - $90kAnnually

Mid

Los Angeles, CA, USA

Travel requirement: 50-75%.

Category
Hardware Engineering
Electronic Hardware Engineering
Hardware Validation & Testing
Requirements
  • High School Diploma and 4+ years technician, field service or customer support experience.
  • Bachelor’s degree in Bioengineering, engineering or technology field (Nice to Have).
  • Previous experience as Technician/Field Services within medical device industry (Nice to Have).
  • Experience with orthopedic anatomy, surgical protocol and medical terminology (Nice to Have).
  • Ability to troubleshoot with technical skills, creativity and high discipline (Nice to Have).
  • Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.) (Nice to Have).
  • Ability to read and understand schematics and engineering drawings (Nice to Have).
  • Familiar with the FDA 21 CFR, CGMP for Medical devices (Nice to Have).
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner (Nice to Have).
  • Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements (Nice to Have).
  • Experience with x-Ray systems particularly mobile fluoroscopy or CT systems (Nice to Have).
  • Experience with robotics or motion control (Nice to Have).
Responsibilities
  • Travel to sites to work as a member of the local team to provide efficient repair, maintenance and installation support to all accounts within assigned area.
  • Installs, operates, maintains, repairs and modifies equipment on designated equipment.
  • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
  • Analyzes and evaluates products and related performance.
  • Troubleshoots and diagnoses malfunctions to resolve system issues in a timely manner.
  • Support future product integrations by performing upgrades and/or configuration updates to existing and future imaging, navigation and robotic capital equipment.
  • Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
  • Liaison between engineering staff and customer base to improve the functionality of the system.
  • Interface and build relationships with sales personnel to provide a unified voice to the customer, while representing the service organizations policies, needs and strategies.
  • Provide testing and validation support to the manufacturer’s organization, as applicable.
  • Assist in technical support for users of intra-operative imaging system, navigation and robotic surgical equipment including phone support for users and technical staff.
  • Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.
  • Participate in weekly teleconferences for escalations, post activity recaps, and required training.
  • Provide proactive, clear communication with all levels of management both within Medtronic and within the customer organization.
  • Performs duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by not only focusing on product development but also offering comprehensive services such as training for healthcare providers and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its advanced medical solutions.

Company Stage

IPO

Total Funding

$3.2M

Headquarters

Fridley, Minnesota

Founded

1949

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for connected medical devices boosts Medtronic's product and patient management solutions.
  • Personalized medicine trends create opportunities for customized Medtronic devices and therapies.
  • Increasing chronic disease prevalence expands Medtronic's market share in diabetes and cardiovascular solutions.

What critics are saying

  • Emerging competitors like Anteris challenge Medtronic's market share and innovation pace.
  • Spine biologics market growth requires rapid innovation to maintain Medtronic's competitive edge.
  • Talent retention challenges may arise following Ira Bindra's departure to Reliance Industries.

What makes Medtronic unique

  • Medtronic offers a comprehensive suite of products and services for diverse medical conditions.
  • The company invests heavily in R&D to drive innovation in medical technology.
  • Medtronic's global presence in over 150 countries enhances its market reach and influence.

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