Full-Time

Field Services Engineering III

CA

Confirmed live in the last 24 hours

Medtronic

Medtronic

10,001+ employees

Develops and manufactures medical devices and therapies

Healthcare

Compensation Overview

$60k - $90kAnnually

Mid

Los Angeles, CA, USA

Travel requirement: 50-75%.

Category
Hardware Engineering
Electronic Hardware Engineering
Hardware Validation & Testing
Requirements
  • High School Diploma and 4+ years technician, field service or customer support experience.
  • Bachelor’s degree in Bioengineering, engineering or technology field (Nice to Have).
  • Previous experience as Technician/Field Services within medical device industry (Nice to Have).
  • Experience with orthopedic anatomy, surgical protocol and medical terminology (Nice to Have).
  • Ability to troubleshoot with technical skills, creativity and high discipline (Nice to Have).
  • Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.) (Nice to Have).
  • Ability to read and understand schematics and engineering drawings (Nice to Have).
  • Familiar with the FDA 21 CFR, CGMP for Medical devices (Nice to Have).
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner (Nice to Have).
  • Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements (Nice to Have).
  • Experience with x-Ray systems particularly mobile fluoroscopy or CT systems (Nice to Have).
  • Experience with robotics or motion control (Nice to Have).
Responsibilities
  • Travel to sites to work as a member of the local team to provide efficient repair, maintenance and installation support to all accounts within assigned area.
  • Installs, operates, maintains, repairs and modifies equipment on designated equipment.
  • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
  • Analyzes and evaluates products and related performance.
  • Troubleshoots and diagnoses malfunctions to resolve system issues in a timely manner.
  • Support future product integrations by performing upgrades and/or configuration updates to existing and future imaging, navigation and robotic capital equipment.
  • Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
  • Liaison between engineering staff and customer base to improve the functionality of the system.
  • Interface and build relationships with sales personnel to provide a unified voice to the customer, while representing the service organizations policies, needs and strategies.
  • Provide testing and validation support to the manufacturer’s organization, as applicable.
  • Assist in technical support for users of intra-operative imaging system, navigation and robotic surgical equipment including phone support for users and technical staff.
  • Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.
  • Participate in weekly teleconferences for escalations, post activity recaps, and required training.
  • Provide proactive, clear communication with all levels of management both within Medtronic and within the customer organization.
  • Performs duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals and healthcare professionals around the world. Medtronic stands out from competitors by not only focusing on product development but also offering comprehensive services such as training for healthcare providers and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its advanced medical solutions.

Company Stage

IPO

Total Funding

$3.2M

Headquarters

Fridley, Minnesota

Founded

N/A

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Medtronic's recent product innovations, such as the InterStim Micro Neurostimulator and remote monitoring systems, highlight its commitment to advancing medical technology.
  • The company's expansion in Asia, including the launch of the Robotics Experience Studio, indicates strong growth potential in emerging markets.
  • Strategic partnerships and acquisitions, like the collaboration with Ramsay Health Care and the acquisition of Paceart Optima, enhance Medtronic's capabilities and market position.

What critics are saying

  • The highly competitive medical technology market requires Medtronic to continuously innovate to maintain its leadership position.
  • Integration challenges from acquisitions and partnerships could potentially disrupt operations and delay product development.

What makes Medtronic unique

  • Medtronic's extensive R&D investment enables continuous innovation in medical technology, setting it apart from competitors who may not have the same level of resources.
  • The company's global reach, operating in over 150 countries, provides a significant advantage in market penetration and customer base.
  • Medtronic's comprehensive suite of products and services, including training and patient management programs, offers a holistic approach to healthcare that many competitors lack.

Help us improve and share your feedback! Did you find this helpful?