Director – Project Management

Job purpose

This role will initially support the major KTS program navigating the regulatory engagement for regulation HH and manage the processes associated with transition from project delivery to benefits realisation. This role will also be the principle interface for 2LOD & 3LOD for the KTS program.

Core responsibilities

·         Technology focal point for the KTS APNC regulatory approval processes

·         Leadership of KTS Interlock Board

·         Go-live readiness management

o    Validation of project preparedness / robust planning for Go Live

o    Manages governance processes associated with Go Live

·         Project Management of the implementation of new operational processes, as needed

·         Principle interface to 2Lod / 3LoD for KTS

·         Develops and agrees benefit realisation plans with accountable owners.

The role will be:

·         Responsible for developing, in conjunction with the Program Director, a definition of the workstream to meet the overall program objectives

·         Responsible for forming an appropriate team to deliver the workstream and ensuring the workstream is effectively resourced and maintaining a co-operative, motivated and successful team.

·         Responsible for developing project plans in conjunction with team members, to deliver the workstream objectives.

·         Responsible for detailed project reporting and governance adherence in alignment with PMO standards.

Key stakeholder groups will be the KTS leadership team, Regulatory / Supervisory, Enterprise Architecture, IT Security, Testing, Risk, Infrastructure, Performance/Capacity, Service Management, Audit and Kyndryl teams

Following the completion of KTS DC Moves the role will be responsible for all project Regulatory engagement in CLS requiring Reg HH/ANPC. This role will span across project portfolios, working closely with the portfolio managers, to provide a consistent approach to the planning, stakeholder engagement and materials preparation across the technology team.

While project regulatory engagements are increasingly frequent for CLS project. In periods where bandwidth permits, projects will be assigned, as required, in support CLS’ strategy.

Essential Function / major duties and responsibilities of the job

Role specifics

·         Technology focal point for the KTS APNC regulatory approval processes

o    Manage all regulatory processes associated with securing necessary approvals for project Go Live.

o    Partnering with Regulatory Relations and the KTS leads across the organisation to coordinate the preparation of the ANPC submissions and responses to questions arising.

o    Managing senior stakeholders to tight timeframes and ensure appropriate review ahead of submission to the regulators

o    Participation in regulatory meetings such as On-site reviews (OSRs)

o    Planning and preparation of materials to ensure efficient and effective regulatory engagements.

·         KTS Go-live Management

o    Manages governance processes associated with Go Live

§  Planning, interlock and management of various approval processes – technical governance, project governance, corporate and regulatory governance to ensure appropriate decision-making / approvals to meet the planned Go Live.

§  Internal / external communications strategy and execution

o    Validation of project preparedness / robust planning for Go Live

§  Critique / challenge to project plan assumptions related to Go Live

§  Critique / challenge of Go Live criteria, evidence and processes

§  Critique / challenge to operational maturity of vendor processes / controls / support (CSD, healthchecks, monitoring, support, processes)

·         Leadership of KTS Interlock Board

o    Manage the processes to identify, triage and dispose requests to implement changes from projects external to KTS based on risk / reward.

·         Project Management of the implementation of new operational processes, as needed

o    Work with CLS process owners, as needed, to ensure processes are developed, documented and tested (e.g. capacity, cost management, invoice transparency etc)

·         Principle KTS interface with 2LOD / 3LoD

o    Fields questions, preparation/collation of responses to questions to ensure a consistent approach for 2LOD/3LOD engagement

o    Plans, prepares for and leads KTS response to Audit engagements.

·         Develops and agrees benefit realisation plans with accountable owners.

o    Enhances project benefits plans to embed tracking mechanisms and accountability post-go live

o    Validates feasibility of planned benefits.

·         Project Management liaison with Regulatory Relation for all projects.

o    Partnering with regulatory relations colleagues to develop communication approach, materials and plans to complete the core requirements

Strategic

·         Define a program of work for regulatory engagement in conjunction with project managers and senior stakeholders. Enhancing the consistency of project regulatory engagements and providing a platform for successful regulatory discussions.

·         Relationship management; develop and maintain strong relationships with senior stakeholders, both internal and external.

·         Ensures robust business cases in place for projects that are adequately sponsored and prioritised. Supports PMs in seeking approvals to plans and business cases in the appropriate governance forums.

·         Ensures project benefits are measurable and agreed by all stakeholders. Responsible for demonstrating that stated benefits have been realised once the project has been delivered.

Operational

•         Manage day-to-day operational aspects of regulatory engagement forums, projects, scope and budgets

•         Manage and maintain interlock of projects with other project managers 

•         Creates and executes project work plans and revise as appropriate to meet changing needs and requirements

•         Effectively apply, support and champion the CLS Governance methodology and enforce project standards

•         Review deliverables prepared by the project team before company-wide review

•         Identify all project resources and where necessary work with the PMO to secure project support resources

•         Manage, mitigate and report project risks and issues

•         Managing co-ordination of the partners and working groups engaged in project work

•         Ensure project documents are complete, current, and stored appropriately

•         Ensure project planning and control expectations are met across the team, including:

o    Developing and maintaining a detailed project plan.

o    Managing project deliverables in line with the project plan.

o    Recording and managing project issues and escalating where necessary.

o    Resolving cross-functional issues at project level.

o    Managing project scope and change control.

o    Monitoring project progress and performance from a benefit realisation, time, cost and quality perspective.

o    Providing status reports.

•         Consolidated project status reporting and liaison with project steering board/senior management

•         Program of work financial controls including summarised cost-to-completion projections, resource allocations and analysis to this data to make project decisions and provide reporting of this data

Leadership

•         Influence and manage CLS senior leadership and project teams (internal and external) to the required constraints of time, budget and quality and delivery of the wider program of work.

•         Manages teams effectively through matrix management. Need to be able to get the best out of a team of people.

•         Display complete ownership for a projects and regulatory engagements end to end. Leading by example

•         Coach and mentor junior members of staff

Experience / essential and desired for successful job performance

•         Significant practical experience of managing business change programmes across an end-to-end project lifecycle gained within large organisations

•         Extensive hands-on experience of supporting regulatory and internal/external audits of complex projects within strong project governance frameworks.

•         Extensive experience of project / business controls within regulated Financial Services firms.

•         Experienced in creating well-structured and good quality project documentation with excellent skills in the use of the MS Office suite of tools and MS Project

•         Experience of using Microsoft Project or similar, to produce and maintain high quality project plans

•         Have responsibility of delivering change programmes with budgets in excess of £0.5m

•         Excellent communication skills with practical experience of supporting technical teams to formulate and articulate business benefits through the construction of business cases

•         Demonstrable experience of quantifying the effort required to deliver a solution whilst articulating any implications of any proposed solution on the wider business and existing systems

•         Motivated delivery focused individual

•         Excellent interpersonal skills, proven at building and maintaining relationships in challenging environments when honest dialogue is required

•         Proven ability managing projects in a fast paced, complex, demanding environment.

Qualifications / certifications

·         Formal training or certification in Project Management Certification (MSP/PRINCE2/PMI/APM/SIX SIGMA)

·         Professional PM accreditation (Prince 2, PMI, APM etc…)

Success factors / ‘How’. Personal characteristics contributing to an individual’s ability to excel in the position

•         Proactive Leader – Strong management skills which make you effective at matrix management of project teams. Setting direction and establishing common goals and expectations.  Negotiating with Senior Managers, stakeholders and external suppliers and contractors.  You should be able to positively influence all stakeholders to ensure a cost effective quality deliverable whilst ensuring effective time management to get the job done.

•         Strong communicator – Demonstrable experience of communicating at a execcutive level in an organisation and with external stakeholders exhibits a presence and gravitas in communications. Able to articulate complex issues, advocate for recommendations and report progress clearly at all levels within a business and with senior sponsors and internal and external stakeholders.  Be well experienced in both the “Art” as well as the “Science” of project and stakeholder management.

•         Planning and Risk management  – A focus on project planning, tracking execution to plan. Attention to detail, meticulous. Thinks ahead and anticipates risks, plans mitigations, and supports the CLS risk culture. Where and when necessary, escalate early and appropriately to management prior to avoid issues and deviations to plan.

•         Delivery of Business Benefits – A comprehensive understanding and demonstrable experience in ensuring that all projects deliver quantified business benefits.

•         Excellent Problem-solving skills – Demonstrable competencies in solving problems and coaching others to present solutions/ recommendations as a preference to reporting issues.  Gets to the heart of the issues, challenging ‘facts’ to determine root cause in order to find the best plan to deliver the project. 

•         Consultative relationship management – Works as a partner with stakeholders providing a consultative / collegiate, solution-oriented approach that creates trusted relationships.

•         Strong People Management Skills – Able to bring the best out of people and a team through leading by example and by coaching and mentoring staff members and developing personalised self-development plans.