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Full-Time

Client Success Manager

Navy N5, DC

Confirmed live in the last 24 hours

Rhombus Power

Rhombus Power

51-200 employees

AI platform for defense and national security

AI & Machine Learning
Aerospace

Senior

Washington, DC, USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Communications
Quality Assurance (QA)
Operations Research
Requirements
  • A Masters degree in Computer Science, Engineering, Statistics, Mathematics, Operations Research or similar field; Advanced Engineering degree or MBA preferred.
  • Minimum of 5 years delivery management experience with enterprise solutions.
  • Experience leading engagements with substantial exposure and involvement with data science, cloud infrastructure, solution architecture, application development, and data engineering.
  • Credible customer presence, capable of stepping into a trusted advisor role.
  • Data-driven, analytically oriented, with a commitment to process improvement.
  • Ability to successfully communicate and work with senior-level stakeholders.
  • Leadership experience, the ability to enforce good project governance and promote delivery excellence.
  • Effectively work across customer and internal teams to problem solve, define scope, write technical specifications, quantify and track success metrics, and manage against a plan.
  • Demonstrated ability to navigate between the business and technical domains of a software implementation project, providing leadership in both.
  • Excellent presentation, written, communication with keen attention to detail, and interpersonal skills.
  • This role requires US Citizenship or US Permanent Residence. Active Department of Defense (DoD) security clearance (TS/SCI) is highly preferred.
Responsibilities
  • Collaborate with customers to craft compelling use cases that drive business value, translate use cases into requirements and specifications, validate the tractability and define the data requirements for AI use cases.
  • Quantify and track value metrics that can be realized from Rhombus Power’s enterprise AI software.
  • Advise executive customer stakeholders on future use case roadmap and implementation plans aligned to Rhombus Power’s solutions and drive customer success and adoption with a focus on customer retention, advocacy and expansion.
  • Turn business requirements into application features and capabilities, map use cases to granular team tasks and produce detailed production project work plans.
  • Lead the engagement team to perform implementation activities in collaboration with Rhombus Power team members from Application Development, Data Integration, Solution Architecture, Data Science, Products, QA, and DevOps.
  • Dive into technical details and lead activities to ensure successful delivery to our customers (e.g., functional scoping, application and data integration quality assurance, deliver training, issue debugging and resolution).
  • Anticipate stakeholder needs, remove obstacles and accelerate the path to customer success, track and address risks before they become issues, solve delivery challenges, addressing resource contention, scoping issues and managing expectations.
  • Develop high quality and polished internal and external deliverables and other documentation to enable customer success, building a trusted advisor relationship.
  • Communicate effectively and proactively with customers, define and interpret the AI results in the customer's business context.
  • Provide oversight to the data science team and ensure a compelling outcome.
  • Provides monthly status reports and clearly communicates program successes and issues to reflect performance as compared to the program's baseline and performance standards.
  • Ensure the optimum mix of cost, schedule, performance, and system supportability throughout the life cycle. (design, development, testing and evaluation, production and disposition)
  • Represent the program and the client in interactions with stakeholders; be comfortable with briefings, demos, etc.

With a focus on developing cutting-edge AI technology for defense and national security, Rhombus Power Inc. is an exemplary place to work for those passionate about contributing to significant and impactful innovations. The company's development of the Guardian AI platform empowers rapid and effective decision-making in vital situations, positioning Rhombus as a leader in integrating AI in high-stakes environments. This workplace is marked by a culture of technological advancement and dedication to maintaining national security, making it a highly rewarding environment for forward-thinking professionals.

Company Stage

N/A

Total Funding

N/A

Headquarters

Palo Alto, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

21%

2 year growth

75%

Benefits

Full medical, dental, vision coverage

401k matching program

PTO and Holidays

Bonus and other incentive programs