Full-Time

Merchant Success Operations Manager

Confirmed live in the last 24 hours

Uber

Uber

10,001+ employees

Global platform for ride-hailing and logistics

Automotive & Transportation
Consumer Software

Compensation Overview

$91k - $112.5kAnnually

+ Bonus Program + Equity Award

Junior, Mid

Company Historically Provides H1B Sponsorship

San Francisco, CA, USA + 2 more

More locations: Chicago, IL, USA | New York, NY, USA

Employees are expected to spend at least half of their work time in their assigned office unless formally approved to work fully remotely.

Category
Strategy Development
Business Development
Business & Strategy
Required Skills
SQL
Data Analysis
Excel/Numbers/Sheets
Requirements
  • 2+ years of professional experience in a related field (analytics, tech, operations)
  • Bachelors Degree
  • Grocery/CPG partnerships experience
  • Previous client-facing experience
  • Product experience
  • Strong collaboration and stakeholder management skills
  • Excel/Google Sheets, SQL
  • Previous experience with managing complex data sets and tracking/hitting multiple OKRs
  • Ability to thrive in a fast-paced and ambiguous environment
  • Experience problem-solving and proposing unique solutions to complex issues
  • Proven ability to balance multiple critical tasks and consistently deliver against hard deadlines
Responsibilities
  • Build business plans to operate optimally to make our business efficient and the experience better for end users, being hyper-focused on the success of some of our most strategic US & Canada Enterprise brands.
  • Design, execute, and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects’ success.
  • Analyze and experiment to find growth opportunities for the GR business.
  • Orchestrate and bring together the work of a wide range of cross-functional stakeholders including Product, Finance, Partner Management, Support, Policy, Communications, and Legal while driving accountability to ensure deadlines are met.
  • Stay organized and on top of deadlines to provide best-in-class service to our largest partners while keeping an eye on the big picture and finding new ways to add to existing partnerships.
  • Drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when needs arise.

Uber connects people and goods through its global platform, offering services in ride-hailing and logistics. Users can request rides or deliveries via the app, which matches them with drivers or delivery personnel. The company operates on a commission-based model, earning revenue from ride fares, delivery fees, and service charges. What sets Uber apart from its competitors is its extensive range of services, including freight and essential goods transportation, alongside traditional ride-hailing. Uber aims to enhance safety with measures like driver background checks and real-time verification, while continuously expanding its offerings to meet diverse customer needs.

Company Stage

IPO

Total Funding

$15.4B

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

8%

1 year growth

20%

2 year growth

38%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion of Earned Wage Access services can boost driver satisfaction and retention.
  • Courier Bakkie taps into South Africa's growing demand for heavy item delivery.
  • Partnership with Toast offers commission-free delivery, attracting more restaurant partners.

What critics are saying

  • FTC investigation into subscription policies could harm Uber's reputation and finances.
  • NYC's proposed insurance changes may increase operational costs for Uber drivers.
  • AI-driven threats to APIs necessitate investment in advanced cybersecurity measures.

What makes Uber unique

  • Uber's global platform connects users with drivers for diverse transportation needs.
  • The Courier Bakkie service in South Africa targets heavy item delivery, aiding small businesses.
  • Partnerships with companies like Toast enhance Uber's service offerings and market reach.

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