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Full-Time

Mid-Market Customer Success Manager

Confirmed live in the last 24 hours

Box

Box

1,001-5,000 employees

Cloud-based content management and collaboration solutions

Data & Analytics
Robotics & Automation
Consulting
Consumer Software
Enterprise Software
Cybersecurity
Gaming

Compensation Overview

$103k - $129kAnnually

+ Equity + Benefits

Mid, Senior

Chicago, IL, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Zendesk
Salesforce
Requirements
  • Bachelors degree required
  • 4+ years prior account management experience
  • 4+ years of experience in SaaS
  • Strong communication skills and technical aptitude
  • Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus
Responsibilities
  • Manage all post-sales activity for Box’s largest Mid-Market customers through strong relationship-building, product knowledge, planning and execution
  • Maintain a deep understanding of the product in order to speak with customers about the most relevant features/functionality for their specific business needs
  • Increase customer retention by conducting regular engagement touchpoints, and performing strategic business reviews with C-level Executives and decision makers to align on their objectives and outcomes
  • Improve customer health by developing comprehensive portfolio plan(s) and tracking progress
  • Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management
  • Track accounts to identify churn risk and work actively to improve customer health and retention
  • Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture
  • Work closely with Product and Engineering on identification and tracking of product improvement requests and bugs
  • Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers

Box provides cloud-based content management and collaboration solutions that enable businesses to securely manage, share, and collaborate on their content. The platform offers features such as secure file storage, sharing, and collaboration tools, along with advanced functionalities like Box AI for Notes and Box AI for Documents, which utilize artificial intelligence to improve productivity by providing instant answers and content creation capabilities. Box differentiates itself from competitors through its focus on customer-centricity and tailored subscription plans that cater to various industries and business sizes. The company's goal is to transform the way people work together by offering a simple, secure, and efficient cloud content management system.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

Redwood City, California

Founded

2005

Growth & Insights
Headcount

6 month growth

5%

1 year growth

7%

2 year growth

17%
Simplify Jobs

Simplify's Take

What believers are saying

  • Box's recognition as one of the 100 Best Companies to Work For® in 2024 highlights its commitment to fostering an inclusive and supportive work environment.
  • Strategic partnerships, such as the integration with Microsoft Azure OpenAI Service, enhance Box's AI capabilities and offer advanced solutions to its clients.
  • The appointment of experienced leaders like Steve Murphy to the Board of Directors brings valuable expertise and guidance to drive the company's growth.

What critics are saying

  • The competitive landscape of content management and collaboration tools is intense, with major players like Google Drive and Microsoft OneDrive posing significant challenges.
  • The integration of advanced AI tools requires continuous innovation and investment, which could strain resources and impact profitability.

What makes Box unique

  • Box's integration of AI tools like Box AI for Notes and Documents sets it apart by enhancing productivity through instant answers and content creation capabilities.
  • The company's strong emphasis on security and compliance, particularly in sectors like healthcare, makes it a trusted partner for organizations handling sensitive data.
  • Box's global presence, with significant operations in APAC, allows it to cater to a diverse range of clients, from small businesses to large enterprises and government agencies.

Benefits

Health and Wellness

Family Support

Generous Time Off

Financial Benefits

Community

Evolving Workplace