Full-Time

Mid-Market Customer Success Manager

Posted on 8/28/2024

Box

Box

1,001-5,000 employees

Cloud-based content management and collaboration solutions

Enterprise Software
AI & Machine Learning

Compensation Overview

$103k - $129kAnnually

+ Equity + Benefits

Mid

Chicago, IL, USA

Expected to work from the Chicago office a minimum of 2 days per week, focusing on Tuesdays and Thursdays.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Zendesk
Salesforce
Requirements
  • Bachelors degree required
  • 4+ years prior account management experience
  • 4+ years of experience in SaaS
  • Strong communication skills and technical aptitude
  • Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus
Responsibilities
  • Manage all post-sales activity for Box’s largest Mid-Market customers through strong relationship-building, product knowledge, planning and execution
  • Maintain a deep understanding of the product in order to speak with customers about the most relevant features/functionality for their specific business needs
  • Increase customer retention by conducting regular engagement touchpoints, and performing strategic business reviews with C-level Executives and decision makers to align on their objectives and outcomes
  • Improve customer health by developing comprehensive portfolio plan(s) and tracking progress
  • Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management
  • Track accounts to identify churn risk and work actively to improve customer health and retention
  • Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture
  • Work closely with Product and Engineering on identification and tracking of product improvement requests and bugs
  • Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers

Box provides cloud-based content management and collaboration solutions that enable businesses to securely manage, share, and collaborate on their content. The platform offers features such as secure file storage, sharing, and collaboration tools, along with advanced functionalities like Box AI for Notes and Box AI for Documents, which utilize artificial intelligence to improve productivity by providing instant answers and content creation capabilities. Box differentiates itself from competitors through its focus on customer-centricity and tailored pricing plans that cater to various industries and business sizes. The company's goal is to transform the way people work together by offering a simple, secure, and efficient cloud content management system.

Company Stage

IPO

Total Funding

$548.7M

Headquarters

Redwood City, California

Founded

2005

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Box's AI integration with Microsoft 365 Copilot enhances user experience and data management.
  • Box's collaboration with Bubo Defense expands its AI capabilities and partnerships.
  • Box Hubs streamlines enterprise content management with advanced AI technologies.

What critics are saying

  • Box faces strong competition from Amazon, Alphabet, and Microsoft.
  • Economic downturns may lead to reduced subscription revenue for Box.
  • AI integration may face data privacy and regulatory compliance challenges.

What makes Box unique

  • Box integrates AI to enhance content management and collaboration capabilities.
  • Box offers tailored solutions for diverse industries, including legal and government sectors.
  • Box's global presence, especially in APAC, strengthens its market position.

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Benefits

Health and Wellness

Family Support

Generous Time Off

Financial Benefits

Community

Evolving Workplace

INACTIVE