Leave Specialist
Posted on 8/21/2023
INACTIVE
End-to-end employee leave management solution
Company Overview
Sparrow stands out as a leading leave management solution, offering a comprehensive, automated system that simplifies the complex process of leave compliance for employers and employees alike. Their unique approach combines advanced technology with a dedicated team of leave specialists, ensuring a premium experience while reducing compliance risks and containing costs. With a proven track record of saving 20-40 hours per leave, Sparrow's commitment to customer trust, security, and privacy, along with their ability to adapt to unique employee needs and unexpected leave situations, makes them a preferred partner for companies seeking efficient leave management.
Consulting
Company Stage
Series A
Total Funding
$31M
Founded
2018
Headquarters
San Francisco, California
Growth & Insights
Headcount
6 month growth
↑ 3%1 year growth
↑ 3%2 year growth
↑ 3%Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
- Strong communication skills that allow you to interact comfortably with internal cross-functional teams, and customers
- You excel in active listening, empathy, and approachability
- Be comfortable moving between multiple tasks in a quick succession
- Maintains internal systems and processes
- Superior organization skills and detail-oriented. You're able to track various tasks from different leaves and ensure nothing gets lost
- Outstanding verbal and written communication skills. Clear, empathetic communicator able to balance rapport and problem solving. You are comfortable communicating through email, chat, and phone calls
- People person. Remarkable degree of empathy and interpersonal intuition, and strong, active listening skills
- Learner's mindset. Highly self-directed, adaptable, and up for feedback and implementation in a fast paced, always changing environment
- Proactive. You're always anticipating what might come next and how better to support the Leave Specialist team
- Systems-oriented. Always thinking of how you can improve processes to make the team even more efficient
- Trustworthy. You act with discretion and can be trusted to handle confidential information appropriately
- Relentlessly Optimistic. You believe in and work for the possibility of change and are unyielded by uncertainty and roadblocks
- Empathetic. You lead with empathy, and understand each situation from our customers perspective and approach with compassion
Responsibilities
- Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers using a combination of tools to manage, communicate and update all stages of a leave
- Act responsively, accurately, and with attention to detail in a considerate and timely manner with your assigned customers
- Actively participate in team meetings providing feedback, solutions and suggestions
- Communicate and participate externally with employees going on leave to discuss the leave of absence process and specific leave questions
- Partner with our internal payroll teams to ensure employees are paid accurately and on time
- Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor's offices, etc. through various methods of communication (phone call, email, video chat)
- Collect and share product feedback that you receive during customer interactions
- Evaluate our impact throughout the lifecycle of each leave
- Implement process improvements to resolve inefficiencies and address customer pain points
- Provide and seek negative and positive specific feedback to your peers, supporting your team's growth and development