Leave Specialist
Confirmed live in the last 24 hours
Sparrow

51-200 employees

End-to-end employee leave management solution
Company Overview
Sparrow stands out as a leading leave management solution, offering a comprehensive, automated system that simplifies the complex process of leave compliance for employers and employees alike. Their unique approach combines advanced technology with a dedicated team of leave specialists, ensuring a premium experience while reducing compliance risks and containing costs. With a proven track record of saving 20-40 hours per leave, Sparrow's commitment to customer trust, security, and privacy, along with their ability to adapt to unique employee needs and unexpected leave situations, makes them a preferred partner for companies seeking efficient leave management.
Consulting

Company Stage

Series A

Total Funding

$31M

Founded

2018

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
IT & Security
Requirements
  • Strong communication skills that allow you to interact comfortably with internal cross-functional teams, and customers
  • You excel in active listening, empathy, and approachability
  • Be comfortable moving between multiple tasks in a quick succession
  • Maintains internal systems and processes
  • Superior organization skills and detail-oriented. You're able to track various tasks from different leaves and ensure nothing gets lost
  • Outstanding verbal and written communication skills. Clear, empathetic communicator able to balance rapport and problem solving. You are comfortable communicating through email, chat, and phone calls
  • People person. Remarkable degree of empathy and interpersonal intuition, and strong, active listening skills
  • Learner's mindset. Highly self-directed, adaptable, and up for feedback and implementation in a fast paced, always changing environment
  • Proactive. You're always anticipating what might come next and how better to support the Leave Specialist team
  • Systems-oriented. Always thinking of how you can improve processes to make the team even more efficient
  • Trustworthy. You act with discretion and can be trusted to handle confidential information appropriately
  • Relentlessly Optimistic. You believe in and work for the possibility of change and are unyielded by uncertainty and roadblocks
  • Empathetic. You lead with empathy, and understand each situation from our customers perspective and approach with compassion
Responsibilities
  • Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers using a combination of tools to manage, communicate and update all stages of a leave
  • Act responsively, accurately, and with attention to detail in a considerate and timely manner with your assigned customers
  • Actively participate in team meetings providing feedback, solutions and suggestions
  • Communicate and participate externally with employees going on leave to discuss the leave of absence process and specific leave questions
  • Partner with our internal payroll teams to ensure employees are paid accurately and on time
  • Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor's offices, etc. through various methods of communication (phone call, email, video chat)
  • Collect and share product feedback that you receive during customer interactions
  • Evaluate our impact throughout the lifecycle of each leave
  • Implement process improvements to resolve inefficiencies and address customer pain points
  • Provide and seek negative and positive specific feedback to your peers, supporting your team's growth and development