Full-Time

Research Engineer

Confirmed live in the last 24 hours

Decagon

Decagon

51-200 employees

Generative AI solutions for customer support

Data & Analytics
Enterprise Software
AI & Machine Learning

Senior

San Francisco, CA, USA

Category
Applied Machine Learning
Conversational AI & Chatbots
AI & Machine Learning
Required Skills
Machine Learning

You match the following Decagon's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5+ years of experience in AI/ML engineering.
  • Proven track record of working on AI/ML projects from concept to production.
  • Experience with deploying AI models in production environments.
  • You write amazing code, fast.
Desired Qualifications
  • Exceptional work at prior companies.
  • Attended top schools.
  • Nationally competitive at olympiads.

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for a variety of clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating their scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

Company Stage

Series B

Total Funding

$97.3M

Headquarters

San Francisco, California

Founded

2023

Growth & Insights
Headcount

6 month growth

12%

1 year growth

15%

2 year growth

15%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for AI-driven customer support solutions enhances Decagon's market potential.
  • Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.
  • Shift towards subscription-based AI services aligns with Decagon's scalable business model.

What critics are saying

  • Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.
  • Over-reliance on key clients like Bilt and Vanta poses a potential business risk.
  • Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

What makes Decagon unique

  • Decagon.ai offers AI solutions that enhance customer support and operational efficiency.
  • Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.
  • Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits