Head of Conduct Risk

Primary Details

Time Type: Full timeWorker Type: Employee

Head of Conduct Risk, Financial Crime and Compliance Frameworks

London or Sydney

Full Time

The Opportunity:  

We have an exciting opportunity to join our Group Compliance team as the Head of Conduct Risk, Financial Crime and Compliance Frameworks. This role is pivotal to executing QBE Group's Compliance strategies and ensuring our objectives are met. As a trusted business partner, you will form a key part of the compliance function through establishing robust policies, frameworks, systems, and reporting mechanisms. Your efforts will enable QBE to maintain a sound compliance management system that adheres to all relevant laws, regulations, codes, and standards, with a special focus on conduct risk and financial crime.

Your New Role:  

• Support the Group Head of Compliance to develop QBE Group’s strategy for the management of Compliance Risk.

• Lead Enterprise-wide risk assessment activities on in scope portfolios to maintain an up-to-date view of exposure and determine relevance of management strategies. (Includes conducting material outsourcing assessments)

• Develop, implement and maintain Group Compliance strategies, policies and frameworks, with specific focus on Conduct Risk (Including the Group Code) and Financial Crime to meet business and regulatory requirements

• Lead the Group’s oversight of key reporting metrics to provide a real time view on the state of in scope compliance portfolios (including effective utilization of specific communities of practice)

• Lead the development of QBE’s GRC system - Compliance Modules, to ensure they remain fit for purpose responding to both internal and external requirements.

• Develop QBE’s approach to effective obligations management and lead the implementation with support from Divisional teams for locally specific obligations. Based on direction set by CLT/RLT/Head of Compliance

• Provide Compliance SME input into broader Group Risk and Compliance Frameworks (e.g. RCSA, RMD, RMSA, I&I Management) in support of Head of Compliance

• Monitor, advise and report on regulatory change impacting Group – including running of emerging risk/material reg change communities of practice

• Influence, foster and promote the highest standards of ethical conduct and compliance

• Build and maintain strong relationships with internal and external stakeholders (Includes managing process for responding to external stakeholder information requests)

• Ensure Policy and Framework team priorities and resources are managed effectively to achieve objectives

About you:   

• Previous experience leading Compliance teams within large financial services organisations, particularly within the insurance industry.

• A strong background in all aspects of Conduct risk management and customer lifecycle, encompassing product design and governance, sales practices, claims, and complaint handling.

• Demonstrated experience in implementing Conduct Risk management strategies

• Proven experience working within an operating division to ensure practical application of strategies.

• Extensive expertise in managing financial crime within the financial sector.

• Possession of a tertiary degree or an equivalent combination of education and work experience in business, accounting, finance, or law.

Why QBE? At My Best  

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.  

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.  

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/). 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.  

To find out more about why you should work for QBE, visit our careers website. 

At My Best - QBE Benefits  

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. 

QBE Awards  

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;  

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year 

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer 

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year 

Working Dads Employer Awards 2023 Winner: Parental Policies Award 

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here 

Inclusion of Diversity 

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.  We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page 

Accessibility  

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware. 

ESG & Sustainability 

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report  

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.  

 We believe this is our moment – what if it was yours too?  

APPLY NOW and let’s make it happen!  

Skills:

Client Counseling, Coaching for success, Communication, Compliance Programs, Compliance Strategies, Critical Thinking, Decision Making, Influencing, Influencing Others (Inactive), Intentional collaboration, Managing performance, Navigating ambiguity, Regulatory Compliance, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.