About the Position

The Program Manager will provide comprehensive management to a portfolio of projects, while actively supporting the business development efforts of Dexis Professional Services (DPS), wholly owned subsidiary of Dexis Consulting Group (Dexis), with a focus on Institutional Support (ISC) projects for USG. The Program Manager will provide oversight and coordination of project activities and deliverables, liaise with internal and external stakeholders, work independently to meet deadlines, and achieve project and division goals. The Program Manager will provide direct client and partner relationship management, high-quality project management (including financial management and contract compliance), and management of staff. The Program Manager is expected to develop and maintain positive relationships with internal teams, clients, consultants, and partners, substantively contributing to corporate objectives.  

This position is based in Arlington, VA and will be onsite two (2) days per week.

Responsibilities

Project Management 

• Serve as a point of contact for client correspondence and requests. Foster relationships with USG clients through compliant and timely collaboration, communications, and service delivery.
• Manage the full lifecycle of assigned projects within DPS portfolio, including contractual compliance, operations, and finances. 
• Plan and lead start-up and/or close out of DPS contracts, including training project teams and serving as a resource for issues that arise.
• Communicate and coordinate closely with project staff, internal teams, and Dexis support units (e.g., HR, payroll, finance), resolving questions and problems as appropriate. 
• Develop and update processes, standard operating procedures, and knowledge management solutions to implement improvements to overall project operations.
• Contribute to division and Dexis-wide process improvements, and other opportunities for learning and development.
• Supervise, mentor, and manage DPS project and HQ staff by conducting performance reviews and check-ins, making recommendations, addressing performance issues, and providing support.
• In conjunction with HR, lead recruitment, hiring, onboarding and offboarding of project and PMU staff, in compliance with Dexis and client, policies and procedures.   
• Supervise consultants for various project assignments, which may include reviewing and/or approving deliverables. 
• Build and strengthen relationships with prime contractors and clients by ensuring quick responses, collaborating effectively on contract activities, and providing outstanding customer service.
• Ensure the submission of timely deliverables and invoices, assess contractual performance, and adjudicate any outstanding issues.
• Oversee project finances, preparing and approving project expenditures, reviewing monthly invoices for accuracy and compliance, and developing financial reports and forecasts.
• Manage complex project budgets and provide regular financial metrics and reports to Dexis and/or client.
• Develop cost realignment requests and inform budgeting for additional services as required.
• Maintain project budgets and support DPS to complete annual budgeting exercises and meet financial targets through careful budget management and long‐term planning.
• Proactively identify and mitigate risks to project implementation and contract compliance and as needed. 

Business Development  

• Represent Dexis with relevant USG clients to shape market and support pre-positioning for future work.
• Play a lead role in business development efforts including through identifying opportunities, leading capture efforts, managing proposals, recruiting, supporting partner engagement, writing proposals and/or annexes, pricing, and ensuring consistency across technical and cost volumes.
• Lead proposal writing efforts for responses to RFPs and RFIs including writing, reviewing, and editing the executive summary, technical approach, management plan, and staffing plan.
• Lead pricing and budget development including conducting research, updating pricing templates, and developing strategies.
• Work collaboratively with technical staff to develop proposal strategies, including win themes, partners, and personnel.
• Facilitate proposal strategy sessions (including proposal positioning, key win themes, strategies and approaches, competitors,  clients, and key personnel)
• Attend external events, client conferences, and industry days, to network with clients and counterparts.
• Represents Dexis with relevant USG operating units to shape market and support pre-positioning for future task orders.

Qualifications 

• Bachelor’s degree in related field,
• Minimum six (6) years of directly related experience with the USG.
• Demonstrated experience with financial management, budget tracking, managing projects and tasks.
• Experience managing client and prime partner relationships, subcontractors, and staff.
• Experience serving as a  program manager of USAID, DOS, DOD, or HHS programs.
• Strong communication skills, including clear, effective writing skills.
• Exceptional customer service and interpersonal skills.
• Understanding of USG procurement and compliance regulations.
• Proficient in Microsoft platform, including Excel, Word, and PowerPoint.